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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Stay! Misleading about 2 rooms. Was under the assumption there were 2 separate rooms. First room was actually a “living room” with a bed in it. Very odd! There was a horrible smell that smelled like cabbage or bad poop. Furniture is outdated. I was afraid to sit on it because it looked so old. I actually covered the office chair with a towel before sitting on it. I NEVWR sat on the sofa or living room chairs because they didn’t appear to be very “safe” (cleanliness wise). Will not stay here again! Location. Eas... read more
Bad over charges no
Business response:
While we appreciate your feedback there were no overcharges. We allowed the cancellation policy to be waived and allowed you to cancel same day and refunded Sunday night, refunded pet fee for the day, and refunded pet deposit totaling $311. We sent you a detailed email and receipt. The only thing you were charged for is Sat night that you stayed and pet fee for Saturday.
De geur viel echt wel tegen. Het ontbijt was van slechte kwaliteit; er was toastbrood, cereal, muffins, fruitsap uit een pakje. Maar er was bijvoorbeeld geen yoghurt, hartig broodbeleg of fruit. Er hing ook een blad papier met de boodschap dat als het ontbijt u niet kon bekoren je naar een van de etablissementen verder in de straat kon gaan... Wat nog het meest tegen viel was de muffe geur in het hotel en in de kamer. Het personeel was best behulpzaam.
WORST EXPERIENCE EVER!!! PLEASE DONT BOOK HERE !! WHEN I ENTERED MY ROOM IT HAD A BAD SMELL COMING FROM THE AIR CONDITIONER UNIT!! MY DAUGHTER WENT TO LAY DOWN IN THE BED AND WAS ATE UP BY BED BUGS !!! I WENT SHOW THE LADY THAT WAS WORKING THE FRONT DESK MY DAUGHTERS ARMS ,LEGS AND FEET BUT SHE DIDNT SPEAK ENGLISH AN SAID SHE WAS A HOUSEKEEPER !! SHE THEN GIVES ME THE PROPERTY MANAGER WIFE PHONE NUMBER THAT ALSO DIDNT SPEAK ENGLISH!! I DEMANDED MY MONEY BACK !! WHEN THE MANGER FINALLY CAME TO THE PROPERLY HE LOOKED AT MY DAU... read more
Business response:
This is absolutely false. The guest did not have any issue with bugs or her daughter being bit. At check in we informed her we were having our elevator updated and she would be on the 2nd floor. She was unhappy with that so we offered her a $40 discount and she agreed that would make her happy and she checked in and stayed with no complaints during her stay. I am the Owner, the wife, my husband and I are owners of the hotel. I was born in New Orleans LA and speak perfect English as I am American and born and raised in the US... read more
Disappointing
Disappointing
Will not answer calls about smoking charge and I have never smoked in my life and look for nonsmoking rooms when I trave charged a smoking fee, I have NEVER smoked good location
Business response:
While we appreciate your feedback we strongly disagree. General Manager returned your email and several staff members and have spoken to you many different times. Online we state we are completely nonsmoking, at check in you sign the registration form that states no smoking or there will be a $250 Smoking Fee. Upon check out housekeeping manager advised front desk your room was smoked in. Then the hotel manager and another employee goes to verify this. After 3 employees have verified smoking Incident form is filled out and f... read more
Will never stay there again No elevator (it was out of service)and staircases had trash than no one cleaned for 4 days we stayed there , musty smell and dirty and stained carpets What breakfast there was couple of bagels and sign if you don't like it we will recommend restaurant you can go to
Business response:
Thank you for your feedback. We have updated our property with a new modern elevator that is now in service. We do apologize if you had any issues during your stay and hope to get to serve you again in the future.
Maintenance lacking Air conditioner would not get room cool enough, elevator broken and phone did not work. Location and staff
Business response:
Thank you for your feedback. We are glad you enjoyed our location and staff. We have updated our property with a new modern elevator that is now in service. We have replaced the AC and phone in your room. We hope to serve you again in the future.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open at 12:00 p.m.