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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Elevator didn't work the entire week. Dead roach in the hallway for days even after the staff picked up the garbage can it was near. Kitchen staff was super nice and room service was timely.
Business response:
Hi Michael,Thank you for taking the time to share your experience. We appreciate your kind words about our kitchen staff and room service, as we strive to provide friendly and timely service to our guests. Your feedback has been shared with our maintenance and housekeeping teams to ensure these issues are addressed promptly and thoroughly.We value your input and regret that these matters impacted your stay. Please know we are taking steps to improve so future guests can enjoy a more comfortable and enjoyable experience. We h... read more
Well im sorry to say it was very disappointing at first. The room was nasty the comforter had stains on it. Curtain was torn bad i mean badly. Not even one night we went to eat and when we got back the elevator didnt work. I called downstairs to ask what were we supposed to do after driving 10 hrs, and unpacking as well. The good thing was the lady receptionist at that hour she was great. Instantly she gave us another handicap room downstairs and so much nicer and cleaner. I did have to go vack upstairs and pacj e erythi g b... read more
Business response:
Hi Benito,Thank you for sharing your experience. We sincerely apologize for the numerous challenges you faced during your stay. The condition of your initial room, including the stained comforter and torn curtain, is unacceptable and far from the standards we strive to provide. We have shared these issues with our housekeeping team to ensure immediate corrective action. Additionally, the elevator malfunction and the subsequent inconvenience of moving rooms, especially after a long journey, are understandably frustrating. We ... read more
Do not recommend. Shower had visible mold. Beds and pillows were uncomfortable. View out the window of a wooden fence. Breakfast was sad.
Business response:
Hi Andrea,Thank you for taking the time to provide your feedback about your recent stay. Please know that we take your comments seriously. Our housekeeping and maintenance teams have been notified to address the issues you mentioned, ensuring a better experience for future guests. We value your feedback and would welcome the opportunity to make things right. We hope you will give us another chance to provide you with a much-improved experience in the future.
Unable to accommodate disabled people. I never actually stayed there. When we arrived we were told the elevator wasn't working and our room was on the 2nd floor. I told him my husband is disabled and is unable to use the stairs, he said sorry he couldn't. I walked out because that must be somewhere that disabled people should have access to a room. We are in the process of moving from Buda,TX to Green Bay, WI so I have had no time to try to get my money back.
Business response:
Hi Karen,Thank you for bringing this to our attention. We understand how important it is for all guests, including those with disabilities, to have full access to hotel amenities and rooms, and we regret that this situation was not handled appropriately. Please rest assured that your feedback has been shared with our team, and we will be reviewing our procedures to ensure that this type of issue does not occur in the future. We hope we have the opportunity to make it right and look forward to serving you in the future.
Never again will we stay here This hotel was disgusting. There was hair in the tub, on the sheets and the couch wasn’t even cleaned. The trash cans didn’t have liners and were stacked by the wall. The towels and bedsheets had stains on them. The hotel had a musty smell to it. I had booked two other rooms for people out of town and this hotel did not represent Texas well. I’m so embarrassed. My wife and daughter wanted to leave and drive back home but we didn’t want to waste the money.
Business response:
Hi David,Thank you for bringing this to our attention. We sincerely apologize that your experience fell so far short of expectations and that it caused discomfort for you and your family. Cleanliness and comfort are our top priorities, and it’s disappointing to learn that we did not provide this standard during your stay. Our housekeeping team is actively addressing your concerns to ensure immediate improvements. Thank you again for sharing this feedback, and we hope for the opportunity to restore your trust in the future.
Terribly rundown, room keys don’t open outside doors, sensor not working, no elevator, didn’t get the ground floor room I booked so we had to carry all luggage and the dog upstairs by hand. We should have been told nothing worked so we could get a room elsewhere.
Business response:
Hi Denise,Thank you for sharing your experience. Your experience does not reflect the standards we strive to maintain, and we regret that we missed the opportunity to communicate these issues ahead of time. We appreciate your feedback, as it will help us address these concerns with our maintenance and guest services teams to ensure better experiences for future guests. Rest assured our maintenance is taking the necessary steps to resolve the issues mentioned. We hope to have another chance to offer you a more comfortable and... read more
Business response:
Hi Eric,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welc... read more
The elevator wasnt working and the place looks old and dirty. Expensive for what they offer. The staff is really amazing, the problem essentially is the property
Business response:
Hi javier,Thank you for sharing your experience with us. While we’re delighted to hear that our staff made a positive impression and provided excellent service, we regret that the property’s condition and the non-functional elevator affected your stay. We understand that the upkeep of our facilities plays a crucial role in creating a comfortable and enjoyable environment, and your feedback will guide us as we prioritize updates and improvements.Thank you again for your valuable insights. We hope to welcome you back in the fu... read more
Elevator was broken and my was on the third floor. We canceled stay. I walk with a cane stairs were to much for my knees.
Business response:
Hi ROBERT,Thank you for sharing your experience regarding your recent reservation with us. We sincerely apologize for the inconvenience caused by the broken elevator, especially given your need for accessibility. Your comfort and safety are our top priorities, and we are currently working to address the elevator situation to ensure that it is fully operational for all our guests.We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a better experience in the future.
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,825 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.