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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Awful, would not recommend. The staff was not very attentive. John had clear instructions from Booking reps, to let me in my room because I had already paid. (Their systems were malfunctioning) It was an issue on the hotel’s behalf, not myself or Booking.com. John made us wait, after our 5 hour drive, about an hour and a half, just to tell us that he would no longer like to accommodate us due to his systems. Awful experience, especially because I was so patient with him. Looks very sketch as well, so I wouldn’t recommend sta... read more
Business response:
Dear Guest, We're truly sorry to hear about your disappointing experience during your stay. We deeply apologize for the inconvenience you faced with the check-in process, as well as the unprofessional behavior you encountered from our staff. Your feedback is valuable to us, and we take this seriously to address and rectify the issues you've raised. We are committed to providing a better experience for our guests, and we apologize for falling short in your case. Thank you for sharing your concerns, and we regret that your sta... read more
Breakfast was good but housekeeper took a pair of black Nike slides and my personal cleaning supplies manager was inform When I first arrived there was dirty laundry and large bag of garbage on the fourth floor no housekeeping until the following morning to remove Close to family and shopping and restaurants
Business response:
Dear VALERIE, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Very Poor The place smells terrible. All be the areas . The room smell as dogs
Business response:
Dear annette, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon. Sincerely, Hotel Manager.
Bad The staff dusty I think that is the manager was very rude and disrespectful from the moment we got there and after I kept calling to ask for the gmo number kept repeatedly hanging up in our face I like the bed
Business response:
Dear Ja’karrion, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Won’t stay at this motel on our next stay in McKinney. The motel needs updated. Our room smelled really bad. The bathroom was full of knats. The location.
Business response:
Dear Chasity, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.
Fair
Bad I selected option to pay at hotel . I was charged on my credit card although I never checked into hotel .
Business response:
Dear RAGHUNADH, Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Horrible stay The staff put me out because my work clothes smell like smoke took my money and guy at front desk called me a black biiii The hotel is nice
Business response:
Dear Kerisha, We are truly sorry to hear about the inconvenience you experienced during your recent visit. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future. Sincerely, Hotel Manager
Bad
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.