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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Dirty low maintenance Friendly staff
Business response:
Dear Maribel, Thank you for your feedback. While we’re glad to hear you found the staff friendly, We are sorry to learn that you found the cleanliness and maintenance lacking. We take these concerns seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Manager
Not the best experience with La Quinta. It was just dirty, and looked very thrown together once in the room. The fitness center was terrible! The treadmill didn’t work, the elliptical was off balance, and the smallest size weight was 15lbs. Our smoke detector was literally hanging from ceiling. To watch TV you had to stand right next to it with the remote to sensor almost touching. The bed was very comfortable. The lobby was very nice
Business response:
Dear Karla, Thank you for your feedback. We’re glad to hear you found the bed comfortable and the lobby nice. However, we apologize for the cleanliness issues and the poor condition of the fitness center and room. We'll address the broken treadmill, off-balance elliptical, and hanging smoke detector with our maintenance team. We’ll also ensure the TV remote is functional. Your comments are valuable, and we will work to improve these aspects for future guests. Sincerely, Hotel Manager
Fair Attendant was asleep when we arrived. No butter for waffles. Too small coffee cups No butter for the waffles. Extremely small coffee cups. Just not up to the standards I’m used to with this chain.
Business response:
Dear Craig, Thank you for your feedback. I apologize for the inconvenience you experienced with breakfast and check-in. We strive to maintain high standards and will address these issues with our team to improve our service. Your comments are valuable to us, and we hope to provide a better experience during your next stay. Sincerely, Hotel Manager
The stay was OK until I found a 1 inch cockroach I found a 1 inch cockroach in my room Location where I needed to be
Business response:
Dear Dolores, Thank you for taking the time to your comments about our hotel. We are glad you like our hotel location. But at the same time, We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon. Sincerely, Hotel Manager
Got there and didn’t have a room said never received anything from booking.com
Business response:
Dear Jimmy, We're sorry for the inconvenience you experienced with your reservation. It's frustrating to arrive and not have your booking recognized. We'll investigate this issue with Booking.com to prevent it from happening again. Please accept our apologies for the inconvenience. We hope you'll give us another chance to provide you with a seamless stay in the future. Sincerely, Hotel Manager
Stained and grimy room/elevator, won’t be back. Everything else was grimy, dirty, stained and smelly. Pee in the elevator, even when the cleaning staff was just in it. Crud (been there for months) on the table lamps and bathroom vanity. Floor slimy so put on socks to walk around, couldn’t be barefoot. The breakfast looked sparse and I didn’t eat it because of cleanliness. Clean sheets/bed.
Business response:
Dear Socksies, We are truly sorry to hear about your disappointing experience during your stay. The conditions you described are completely unacceptable and do not meet our standards of cleanliness and comfort. Your feedback is extremely valuable, and we will address these issues immediately with our cleaning and maintenance teams to ensure they are resolved. Please accept our sincere apologies for falling short of your expectations. Sincerely, Hotel Manager
Poor Pool was small and filthy. Bathroom floor is messed up and very squeaky when walking on it Bed was conformable
Business response:
Dear Kristi, Thank you for your feedback. We're glad to hear that you found the bed comfortable. However, we apologize for the issues you experienced with the pool's cleanliness and the bathroom floor. Your comments are important to us, and we will address these concerns with our maintenance team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a better stay in the future. Sincerely, Hotel Manager
Good price and comfort The smell in the hallway on the 4th floor. It smells like dirty wet dog or bad smelly socks. My suggestion is to remove the carpet and install tile or laminate. I am very sensitive to bad order so it was hard to walk through to get to my room without feeling nauseous I liked how close it was to my sisters house. The bed was very comfortable and hotel very quiet at night. Easy to find. Good breakfast and friendly staff
Business response:
Dear Guest, Thank you for your positive feedback on our convenient location, comfortable beds, quiet ambiance, and friendly service. We apologize for the unpleasant smell on the 4th floor and appreciate your suggestion about replacing the carpet with tile or laminate. Rest assured, we take your feedback seriously and will work to address this issue promptly to ensure a pleasant experience for all guests. We value your input and hope to welcome you back for an improved stay in the future. Warm regards, Hotel Manager
Fair
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.