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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Size of room good, but room need updates or something. disappointed 3rd floor suite, very disappointed. Not renovated like our previous first floor room. Bathroom door would not close, bath fan was unplugged and appeared to not be working. Closet door did not close. Coffee maker had to be moved to side table as electrical outlet was above sink and could not be reached. The faucet in kitchen sprayed and needed new something. The hooks on bathroom doors were missing or partially removed. Carpet had several bare spots of wear a... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We’re pleased to hear you found the room size good and appreciated the helpful and friendly staff, as well as the breakfast. However, we’re truly sorry to learn about the various issues you encountered in the suite. We understand your disappointment with the lack of updates and maintenance concerns. Please know that we are addressing these issues with our team to ensure improvements are made. We hope to provide a much better experience on your next visit. Sincerely, Hotel Man... read more
Worst experience I stayed with my family of 5 They cleaned the room once in 7 days, and we kept complaining to the front desk day and night managers, also cleaning staff. But no one bothered to clean the room. Everyone asked me what your room number was. Every time they wrote on the paper. Even a couple of times, we left room early so they could clean the room. But when we came back in the evening the room was dirty, they changed the bed sheet only once. I'm really disappointed. Today (Aug 30th, 2024), I reported to the day ... read more
Business response:
Dear Khan, We're deeply sorry to hear about your experience. It’s unacceptable that your room wasn’t cleaned as expected despite your repeated requests. We appreciate you bringing this to our attention and will address the issues with both housekeeping and management. Your feedback is crucial in helping us improve, and we apologize for the inconvenience caused. Thank you for letting us know, and we hope to provide a better experience in the future. Sincerely, Hotel Manager
Felt very unsafe in parking lot. See above for response Felt very unsafe in parking lot. There was a boy (about 14??) that met me at my car making me think he was a valet and asked to carry my luggage...i said no thank you....he walked in the hotel and stood at the desk while I checked in....now, knowing my room number because the desk clerk said it out loud. and then he asked again to take my luggage to my room..again...no thank you...thus him riding up the elevator up with me....a bit un-nerving that the hotel would allow ... read more
Business response:
Dear Susan, We are very sorry to hear about your experience and the discomfort you felt. Your safety is our top priority, and it’s concerning to learn about the situation you described. We take such matters seriously and will review our policies to ensure that all guests feel secure. We appreciate you bringing this to our attention. We hope to have the chance to provide a more comfortable and safe experience in the future. Sincerely, Hotel Manager
Fuck this place The staff planted parafanalia in our room and tried to say we were smoking in the room. Then they tried to charge my card 7 times for a total of almost 700 dollars. The rooms and the hotel as a whole stunk. Like smelled of mildew. It was outdated and gross. Staff was awful. Couldn't even give me all of my change and forced me to buy concessions so they didn't have to figure it out. Nothing
Business response:
Dear scott, We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience. Sincerely, Hotel Manager
Bad
Bad
Never again Rooms were filthy, hair on the carpet, empty bottles and used tissues under the bed. Rooms smelled like mould Nothing. Staff was helpful though
Business response:
Dear Makomva, We are truly sorry to hear about your experience. The cleanliness issues you described are unacceptable and not reflective of our standards. We will address these concerns with our housekeeping team immediately. We appreciate your feedback and the acknowledgment of our staff's helpfulness. We hope to provide a much better experience in the future. Sincerely, Hotel Manager
Disappointing
The whole place, especially the room smelled heavily like cigarettes It’s in a nice area
Business response:
Dear Sergio, Thank you for your feedback. We're glad you found the location to be nice. However, we're very sorry to hear about the cigarette smell in the room and throughout the place. This is not the experience we want for our guests, and we will address this issue immediately. Your input is valuable, and we hope to provide a fresher and more pleasant stay in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.