This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Won’t stay at this motel on our next stay in McKinney. The motel needs updated. Our room smelled really bad. The bathroom was full of knats. The location.
Business response:
Dear Chasity, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.
Fair
Bad I selected option to pay at hotel . I was charged on my credit card although I never checked into hotel .
Business response:
Dear RAGHUNADH, Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Horrible stay The staff put me out because my work clothes smell like smoke took my money and guy at front desk called me a black biiii The hotel is nice
Business response:
Dear Kerisha, We are truly sorry to hear about the inconvenience you experienced during your recent visit. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future. Sincerely, Hotel Manager
Bad
It was fair. Room had visual stains and the AC didnt cool the room enough. It was in a good area.
Business response:
Dear Lesly, Thank you for taking the time to provide such a thorough and insightful feedback of your stay at our hotel. Your positive feedback makes us happy, and we'll do everything we can to make up for any shortcomings. In the near future, it would be our pleasure to properly welcome you back. Sincerely, Hotel Manager.
Disappointing
1 night Stay for 2 couples The hotel clerk was not very customer oriented. Room was musty and undecorated. Buffet was ok Rate was good .
Business response:
Dear Lynne, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Not happy at all. Visible stains on lobby furnishings, no oatmeal offered for breakfast, the bathtub had no stopper, the bathtub paint was peeling, our phone was not working in the room and the a/c just couldn’t keep the room cool. I asked the front desk at 10:30 am to please check on our a/c since it wasn’t cooling. We got back that night and nothing had changed. I then asked for another room but was told nothing was available. I asked for a fan and was given a dusty box fan. This place needs major maintenance and renovati... read more
Business response:
Dear Tracy, Thank you for taking the time to your comments about our hotel. We are glad you like our hotel location. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would work on it and that improvement can be seen during your next stay. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.