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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Well, we got to the hotel. The guy assumed that we were with another group of people which we wasn't and put us in a We got to the room it smelled like mold and mildew. Maybe they mop with a dirty mop. It just stunk so bad that we had to go downstairs and have the guy bring some air freshener and then we went to Walmart and bought air freshener. It was really uncomfortable. Where it was located
Business response:
Dear Guest, We apologize for the experience you had during your stay at our hotel. It's disheartening to hear that you encountered issues with your room's cleanliness and odor. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping team to ensure such incidents are not repeated. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your understanding and hope to have the opport... read more
Disappointing
I arrived everything was disgusting and trashy tried to get my money back because I refuse to stay there and was only re Everything Nothing
Business response:
Dear Guest, We apologize for the unacceptable condition you encountered upon your arrival. Your feedback is concerning, and we take it seriously. We will investigate this matter further and ensure that such issues are addressed promptly. We understand your frustration and regret that your experience did not meet your expectations. Please accept our sincerest apologies. Sincerely, Hotel Manager
Fair Hotel needs repair!
Business response:
Dear Guest, We apologize for any inconvenience caused by the need for repairs at our hotel. Our team is working diligently to address any maintenance issues to ensure a comfortable stay for all our guests. Your feedback is valuable, and we appreciate your understanding. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to welcome you back for an improved experience. Sincerely, Hotel Manager
Very Poor
Poor
Disappointing Housekeeping was just horrible. They would leave new towels but not make the bed
Business response:
Dear PHILIP, We apologize for the lapse in our housekeeping services during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit. Sincerely, Hotel Manager
Very unclean facilities. Property very dirty, hair in shower, blood on sheets, mold on wall. The shampoo and conditioner left in the rooms were empty meaning they reuse toiletries that were used by the previous guest It had a bed
Business response:
Dear Tyler, We're deeply sorry to hear about the unacceptable conditions you encountered during your stay. Providing a clean and comfortable environment is our top priority, and it's clear that we fell short of meeting this expectation during your visit. Your feedback regarding the cleanliness issues, including the presence of hair in the shower, blood on sheets, and mold on the wall, is deeply concerning. Additionally, we apologize for the oversight with the toiletries. Please rest assured that we take these matters serious... read more
Bad
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.