This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Hallways and elevator run down, old carpet. Room
Business response:
Dear Darryl, Thank you for your comments. Several issues combined to create a less than satisfactory stay for you. The hotel takes pride in providing our guests with the best service possible, and I apologize if we failed to meet your expectations. We will do better next time. It is our highest priority to provide our guests with a pleasant experience. Sincerely, Hotel Manager.
Very unhappy with customer service and all the drama displayed. Someone tried to brake into the room.Y yelled and they stopped.A little later Someone knocked asking for my ID.It was past 12 am and he insisted that I open the door.I wouldn't because prior to us entering the room we saw a group of men being loud and going up and down the hall.I was frightened to the point of almost calling 911.I refused to open the door and gave all information needed of me.It was a mistake made on the front desk.All of this matter could have ... read more
Business response:
Dear Araceli, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager.
Ehhhh We saw a small bug in the room and there was hair still in the shower. Location
Business response:
Dear Kayla, Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately, we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.
Meh. There are cheaper alternatives. Roaches. Yes. And they didn’t clean the room the whole time I was there. Close to my family but that’s it.
Business response:
Dear Carlos, Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately, we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.
Good location, but don't have high expectations... Room was not very clean (dusty, broken shade, used coffee still in coffee maker), leaky ceiling in main hall of lobby that clearly has been an issue for a while. Just a general lack of attention to detail. Staff was nice, location was great for the event we attended.
Business response:
Dear Brooke, Thank you for sharing your experience with us. We're glad you found our staff nice and the location convenient for your event. However, it's disappointing to hear about the cleanliness issues and the lack of attention to detail in your room. Your feedback is valuable, and we'll address these issues to ensure a more enjoyable and comfortable stay for our guests in the future. We hope for the opportunity to make things right during your next visit. Sincerely, Hotel Manager
Didn't get to stay. They advertise pay when you check in. This is a lie. They cancelled my reservation before I got there because the card that I booked with was declined. I was going to pay with a different card because it was advertised that you pay when you check in. nothing
Business response:
Dear Garry, We are truly sorry for the inconvenience you experienced with your reservation. We understand your frustration with the discrepancy in our payment process. Your feedback is crucial, and we have passed them on to our management for further verification. We hope for the chance to provide you with a smoother and more accommodating experience on a future visit. Sincerely, Hotel Manager
Bad
I enjoyed few things like the location was great, breakfast, the gym and the pool Were good I stand in the middle on th The facilities in the rooms were dated, I don’t know about others but my room was dirty. I found trash behind drawers, the fridge cabinet was dusty, I needed a bath but the bath had no stopper. I called customer service and was told they would come! But no one showed up. I had to call again and again before they finally brought a stopper! The room are big enough for kitchen/kitchenettes, I was disappointed ... read more
Business response:
Dear Cyprian, Greetings and thanks for your comments. The experience you had with us was good, although I regret that we weren't able to completely satisfy you. If we ever disappoint you, I apologize. Our hotel takes great pride in meeting your expectations. To ensure that we provide the best possible service to all customers, we are working toward complete customer satisfaction. Sincerely, Hotel Manager.
Somewhat decent stay The AC noise, the highway noise, above the room was a heavy walker, breakfast lady was rude, dirty towels The bed was comfortable
Business response:
Dear Fernando, Thank you for taking the time to share your feedback with us about our comfortable beds. It’s unfortunate your stay with us was not ideal. It’s important to us that we offer our guests a quality experience and we’ll address your concerns with the appropriate members of our team moving forward. We hope you’ll give us another opportunity to share a more positive experience with you soon. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.