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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We will not stay this hotel again. We were given fruit all three mornings we were there, but we had to ask for it. The bathroom was filthy. The shower chair had not been cleaned in a very ling time. The sink and outer wall of sink had a disgusting mustard-colored dried, caked... liquid that honestly looked like baby diarrhea. The room and bathroom were not cleaned the second day we were there. The third day, the room was cleaned, but nothing was done in the bathroom. There wasn't enough shampoo, conditioner, soap, or towels ... read more
Business response:
Dear ElizaBeth, We apologize for the numerous issues you encountered during your stay. It's disappointing to hear that your experience fell short of expectations, particularly regarding cleanliness and service. Your feedback will be shared with our team for immediate improvement. We're truly sorry for the inconvenience. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Bad service. When we arrived at 2 a.m., they didn't have the room we booked because they had a maintenance on the computer system. We have to go around the city at that hour to get a hotel. Nothing.
Business response:
Dear Mr Carlos we do apologies for the inconvenience this has caused and will be looking into the issue.
Fair
Nothing amazing The room was dirty. The price
Business response:
Dear Daniel, We're sorry to hear about your experience. Your feedback is important to us, and we take cleanliness very seriously. We will address this matter internally to ensure a more enjoyable stay for our guests. We hope to have the opportunity to make it right in the future. Sincerely, Hotel Manager.
Won’t be staying at La Quinta anymore. Not what I expected from La Quinta. We have stayed in La Quintas in several cities over the years. This was by far the worst. Way overdue for a major remodel. Also had roaches in our room. Not much.
Never staying there again Everything. As soon as I came in, this place looked nothing like the pictures Nothing. Staff was rude
Business response:
Dear Vera, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
HORRIBLE!! I did not get the room I originally booked. They gave me a regular room at the same rate. Placed me on a pet floor so I got no sleep T all the first night. Just a disaster. I reserved a certain room ahead of time all to be told I couldn’t have it cause someone extended at stay. No courtesy call so I could make other arrangements at all The breakfast was good.
Business response:
Dear Guest, We apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear that you did not receive the room you booked and that you were placed on a pet floor, resulting in a sleepless night. We regret any miscommunication regarding room availability and apologize for the lack of a courtesy call. Your feedback is valuable, and we will address these issues internally to prevent similar situations in the future. Sincerely, Hotel Manager
Bad everything same nasty podwer based foods everyday nothing
Business response:
Dear Guest, We're sorry to hear that you found the food options unsatisfactory during your stay. Your feedback is important, and we apologize for any disappointment. We will review our menu options and consider introducing more variety to enhance the dining experience for our guests. Thank you for bringing this to our attention. Sincerely, Hotel Manager
Impolite and Rude Staff 2nd shift staff was very, very rude. Don't even know how that guy holds a job there.
Business response:
Dear James, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.