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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was fair. Room had visual stains and the AC didnt cool the room enough. It was in a good area.
Business response:
Dear Lesly, Thank you for taking the time to provide such a thorough and insightful feedback of your stay at our hotel. Your positive feedback makes us happy, and we'll do everything we can to make up for any shortcomings. In the near future, it would be our pleasure to properly welcome you back. Sincerely, Hotel Manager.
Disappointing
1 night Stay for 2 couples The hotel clerk was not very customer oriented. Room was musty and undecorated. Buffet was ok Rate was good .
Business response:
Dear Lynne, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Not happy at all. Visible stains on lobby furnishings, no oatmeal offered for breakfast, the bathtub had no stopper, the bathtub paint was peeling, our phone was not working in the room and the a/c just couldn’t keep the room cool. I asked the front desk at 10:30 am to please check on our a/c since it wasn’t cooling. We got back that night and nothing had changed. I then asked for another room but was told nothing was available. I asked for a fan and was given a dusty box fan. This place needs major maintenance and renovati... read more
Business response:
Dear Tracy, Thank you for taking the time to your comments about our hotel. We are glad you like our hotel location. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would work on it and that improvement can be seen during your next stay. Sincerely, Hotel Manager
Would not recommend staying there. There was a dense bleach smell and what appeared to be dried up bleach all over one side of the floor. The adjacent room was noisy all night and the room just wasn’t clean overall.
Business response:
Dear Daniel, Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future. Sincerely, Hotel Manager.
It's just ok. The room was not good. The chair at the desk was torn up. The chair by the bed was torn up. The paint on the building was wearing off. It just wasn't good. The staff was nice.
Business response:
Dear Satjjordan, Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again. Sincerely, Hotel Manager.
Fair
Definitely too bad, dirty, bad smell in the room, so I ask for another room, the staff fa I the new room a disaster, the
Business response:
Dear Guest, Thank you for your stay. We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again. Sincerely, Hotel Manager
I will never stay there The pool was dirty and the hot tub didn't work. It closed at10:00.if you wanted to go outside you were more confinded to your room. Breakfast was a joke rotten bananas. Small apples. Just junk. The room was spacious but outdated.
Business response:
Dear Guest, Thank you for your stay. We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,394 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.