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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Dirty and Not What I Expected The rooms were dirty. Housekeeping service was mediocre as the rooms were still dirty after they left. Floors not swept. Dusting not done. My extra blanket was just tossed on the bed. Due to COVID there were not serving breakfast. However they also removed any snacks, vending machines or ability to buy water. When asked if they had any water, the gal said I can drink warm water. She looked confused as to why I needed drinking water. The furniture had burn marks. The floor had other guests smokin... read more
Business response:
Dear Guest, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham McKinney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay with us was not a pleasant one. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to... read more
Fair The motel advertised breakfast, but there wasn't any. While I forgot my toothpaste and the front desk clerk said they had a sundry shop, it wasn't stocked.
Business response:
Dear Mr. Christopher, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham McKinney. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
choose another hotel rude check in person. could not sit down while she took forever to check us in. no breakfast even though it said they offered breakfast with the room. they could have offered a bag with a cup of juice, a Danish or bagel and a piece of fruit. instead nothing. only coffee with powdered creamer. tv was difficult to work with. worn sheets. only 1 washcloth for 2 people. at checkout, no one around. quiet only because lightly occupied. lots of outlets.
Business response:
Dear Guest, thank you for taking the time to leave a review. We do apologize for your recent experience at our hotel and we would like to assure you, that we are looking into the issues you described. We are hoping you will give us another opportunity to welcome you in the future. Sincerely, Daniela (AGM)
Bad
Disappointing The beds were horrible. Super hard and uncomfortable. My family and I were there for two nights and we did not sleep well at all and for the price we paid, I'm sorry, but it was not worth it at all and we did book through a third party. The staff was super friendly, especially the manager that was on the day shift. She was amazing. She even helped us by giving us another room to try to accommodate our complaints about the beds, but they really should update their beds. So I really do appreciate her on a profess... read more
Very Poor
Good No restaurant on premise or within walking distance for meals other than breakfast. It’s comfortable not fancy.
Faulty alarm system. Would not recommend staying at this location. This location apparently had been having issues with the alarm system. According to the local fire department who arrived in early AM, this location is not safe due to a faulty system that had not been repaired after several other fire alarm incidences. They should not be scheduling guests until the system is repaired. Left a message for management to call me and have yet to receive a return call.
Business response:
Dear Michelle, thank you for taking the time to write about your recent stay. I would like to assure you, that the local Fire Department stated, that our Hotel is safe in any regard. We had several technicians at our property over the last few weeks to get the issue with the fire panel fixed. It was an ongoing process, while the technicians looked at all the possibilities, why the system was tripping and producing a false alarm. The issue was completely resolved last week. During all this time the Marshal of the local Fire D... read more
Very Poor fire alarm went off for over an hour and they couldn't turn it off no key pad to put code According to Fire dept. it was the fourth time they had been out to this hotel. I want a refund on this night stay.
Business response:
Dear Stan, thank you for taking the time to write about your recent stay. We had several technicians at our property over the last few weeks to get the issue with the fire panel fixed. The issue was completely resolved last week. During all this time the Marshal of the local Fire Department approved us to be operating, because there were no safety issues present. We do apologize for the inconvenience and we do understand that this was a very uncomfortable situation. We also reached out to you by phone. We sincerely hope, tha... read more
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.