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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Worse hotel ever. Nothing. Dirty room, disgusting carpet, walls are falling apart. Rude staff. Needs a real remodel not bandaids all over the place. Worse hotel ever stayed at.
Business response:
Dear Guest, We take your comments seriously, and the issues you highlighted regarding cleanliness, condition of the property, and staff interactions will be shared with our team for immediate review. Providing a clean, well-maintained, and welcoming environment is essential, and your feedback makes clear where improvements are needed. Guest input is important in helping us address concerns and work toward creating a better experience for future stays. Sincerely, Hotel Manager
Bad
It was fine for the price. Old, paint peeling, elevator door looked like a prison door. Reasonable price
Business response:
Dear Billy, Thank you for sharing your feedback. We are glad to know you found the stay reasonable for the price. We also appreciate your observations regarding the condition of the property, including the paint and elevator door, and will review these details with our team for improvement. Providing both value and comfort is important to us, and your comments help us focus on enhancing the guest experience. We look forward to welcoming you again and making your stay even more enjoyable. Sincerely, Hotel Manager
Won’t stay again Ceiling leaking when showering Not much
Fair The bed was dirty when we got there. The pool was dirty and unable to swim. The shower had spiders and bugs. The location
Business response:
Dear Geneva, Thank you for your feedback. We are glad to know that you found the location convenient, but we take your comments about cleanliness very seriously. The condition of the bed, pool, and shower you described does not reflect the standards we strive to maintain. Your observations will be addressed with our team to ensure immediate improvements are made. We appreciate you bringing this to our attention and remain committed to creating a cleaner and more comfortable environment for our guests. Sincerely, Hotel Manage... read more
It’s creepy and filthy The room was filthy!! When I told the front desk she told me I could have went up there n made a mess because they have ppl to clean the rooms!! I told her maybe the cleaners over look the blood splatters or ketchup stains on the carpet or all the trash under the a/c or all the white stains on side of the black base board on the bed!! I didn’t touch any thing but the faucet when I was finna wash my hands I notice the lotion or shampoo they have in the bathroom was half full!! I was very disappointed an... read more
Business response:
Dear ShaQuita, Thank you for sharing your detailed feedback. We are glad you found the location convenient, but we understand your deep concerns about the cleanliness of the room and the interaction you described at the front desk. Guest comfort, hygiene, and respectful service are very important to us, and your comments highlight areas where we must improve. Feedback like yours is taken seriously and will be reviewed with the team to ensure more attentive cleaning and better guest care in the future. Sincerely, Hotel Manage... read more
Bad Need to fridge my IV antibiotics and the fridge didn't work. TV was out. Bathtub would not drain and very dirty. Good location
Business response:
Dear Samuel, Thank you for sharing your feedback. We are glad you found the location convenient. Your comments regarding the fridge, TV, and bathtub condition are noted and will be reviewed to improve guest comfort and convenience. Feedback like yours helps guide efforts to ensure a cleaner and more functional experience for future visitors. Sincerely, Hotel Manager
Bad See above They promised us a room on the bottom floor near the exit door, then told us when we got there, they didn't have any on first floor. It was dirty. No regular coffee creamer, only flavored, carpet was nasty. It stunk like nastiness and mildew. One of the worst La Quintas we have stayed at.
Horrible The elevator was broken, I was traveling from 16 hours away, and even though the elevator stopped working the day before I arrived, they notified me of it 30 minutes before my reservation. The location
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.