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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Conjusted room Good
Business response:
Dear Anil Raja, Thank you for taking the time to your comments about our hotel. We are glad you like our hotel. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay. Sincerely, Hotel Manager
Will not be back My room below someone with running children Very loud at night floor was dirty in hallway and elevator the air conditioner didn’t work well tv didn’t work well
Business response:
Dear Deborah, Thank you for sharing your experience, and I'm truly sorry to hear about the issues you faced during your stay. We understand how frustrating it can be to deal with noise from other guests and maintenance problems with the air conditioner and TV. Cleanliness in the hallways and elevators is also a priority for us, and we will address these concerns with our team. Your feedback is valuable, and we hope you’ll consider giving us another chance to provide a better experience in the future. Sincerely, Hotel Manager
Bad
Dirty, outdated, not kept up Breakfast was mediocre and hotel is a dump. Nothing
Business response:
Dear Yadhira, We are truly sorry to hear about your experience. It’s unacceptable that you found the hotel dirty, outdated, and not well-maintained. We strive to provide a clean and comfortable environment, and it’s clear we fell short. Your feedback about the breakfast and the overall condition of the hotel is concerning, and we will address these issues promptly. Sincerely, Hotel Manager
When we discovered the room wasn’t up to expectation, we went and talked to front desk and they kindly gave us another r The room we booked was a single king and it was GROSS. The room smelled like cigarettes. Looked nothing like pictures. The location was nice and staff were pleasant
Business response:
Dear Guest, Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
Size of room good, but room need updates or something. disappointed 3rd floor suite, very disappointed. Not renovated like our previous first floor room. Bathroom door would not close, bath fan was unplugged and appeared to not be working. Closet door did not close. Coffee maker had to be moved to side table as electrical outlet was above sink and could not be reached. The faucet in kitchen sprayed and needed new something. The hooks on bathroom doors were missing or partially removed. Carpet had several bare spots of wear a... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We’re pleased to hear you found the room size good and appreciated the helpful and friendly staff, as well as the breakfast. However, we’re truly sorry to learn about the various issues you encountered in the suite. We understand your disappointment with the lack of updates and maintenance concerns. Please know that we are addressing these issues with our team to ensure improvements are made. We hope to provide a much better experience on your next visit. Sincerely, Hotel Man... read more
Worst experience I stayed with my family of 5 They cleaned the room once in 7 days, and we kept complaining to the front desk day and night managers, also cleaning staff. But no one bothered to clean the room. Everyone asked me what your room number was. Every time they wrote on the paper. Even a couple of times, we left room early so they could clean the room. But when we came back in the evening the room was dirty, they changed the bed sheet only once. I'm really disappointed. Today (Aug 30th, 2024), I reported to the day ... read more
Business response:
Dear Khan, We're deeply sorry to hear about your experience. It’s unacceptable that your room wasn’t cleaned as expected despite your repeated requests. We appreciate you bringing this to our attention and will address the issues with both housekeeping and management. Your feedback is crucial in helping us improve, and we apologize for the inconvenience caused. Thank you for letting us know, and we hope to provide a better experience in the future. Sincerely, Hotel Manager
Felt very unsafe in parking lot. See above for response Felt very unsafe in parking lot. There was a boy (about 14??) that met me at my car making me think he was a valet and asked to carry my luggage...i said no thank you....he walked in the hotel and stood at the desk while I checked in....now, knowing my room number because the desk clerk said it out loud. and then he asked again to take my luggage to my room..again...no thank you...thus him riding up the elevator up with me....a bit un-nerving that the hotel would allow ... read more
Business response:
Dear Susan, We are very sorry to hear about your experience and the discomfort you felt. Your safety is our top priority, and it’s concerning to learn about the situation you described. We take such matters seriously and will review our policies to ensure that all guests feel secure. We appreciate you bringing this to our attention. We hope to have the chance to provide a more comfortable and safe experience in the future. Sincerely, Hotel Manager
Fuck this place The staff planted parafanalia in our room and tried to say we were smoking in the room. Then they tried to charge my card 7 times for a total of almost 700 dollars. The rooms and the hotel as a whole stunk. Like smelled of mildew. It was outdated and gross. Staff was awful. Couldn't even give me all of my change and forced me to buy concessions so they didn't have to figure it out. Nothing
Business response:
Dear scott, We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.