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La Quinta Inn & Suites New Braunfels
- Hospitality
- New Braunfels, TX
About this business
Location details
365 Hwy 46 South, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Elevator was broken. Mattress springs were poking out of mattress. They put us on third floor with a wheelchair bound person. Unfriendly staff.
Business response:
Sorry about the issues you had during your stay. The elevator did have issues and a tech was called out to fix it right away. We will look at the mattress and do what needs to be done to fix this issue. We were sold out so we cannot guarantee a 1st floor room. The elevator issues was an unexpected maintenance issue. Again i do apologize.
Good location and per friendly but that’s about it. The breakfast was laughable. Because of COVID they have brown bag pre-packed breakfasts that consisted of 1/2 nature valley granola bar, a muffin and a bottled water. One morning the only thing in the bag was a bottled water. Location is good. It’s pet friendly which is probably the only reason I would stay here again.
Business response:
Sorry you feel that way about the breakfast. Covid has changed the way thing are now. We are following brand, city and state guidelines for the safety of our guest and staff.
Disappointing Well first off there was hair all inside the shower walls. The toilet didn't flush. Then we had 3 big roach problem! I'm sorry but I didn't go on vacation to sleep with roaches. They did discount the room from 120 to 100 after taxes! But I still don't feel that makes up for all the problems we had!
please read REVIEWS BEFORE BOOKING Under staffed, didn’t seem clean enough , curtain rod was sharp and had an accident, toilet didn’t want to flush ... no a.c in the common areas, stains in the carpet.. also had some family members find bugs in their room they need to have more staff to assist because we had to wait in line for a while... the beds were uncomfortable exposed bars on sides of the box springs (not good for little children or dangerous for carelessness kids) also if you decide to leave you will have to contact y... read more
It was ok. The second floor was smelly, like a old or musty smell. My room was ok nothing too bad but not exceptional, could have been cleaned at more detail there was dust on quite a few spots. I have stayed for the same price at really nice hotels so I do feel like I over payed for this room. The breakfast bags were also really disappointing a water bottle a muffin and a granola bar not a good breakfast. Over all not dissatisfied completely just disappointed. It was close to where I needed to stay at.
Disappointing Every thing in the room was old. Only thing updated was the TV.
Business response:
Sorry to hear you think everything is old. The hotel was renovated a couple years ago. We will look into what we can do to improve.
Embarrassing I booked this hotel for my family. Everything. Room was filthy Very expensive hotel. The rooms were very dirty, pool was closed and breakfast was terrible. Worst of all, room was filthy. I would ask for some money back since I paid 300 for only two nights, but the service we got was not good so I am sure they dont care. While we drank our coffee, two people came in from the street who were homeless and obviously on drugs. They took all the sugar and creamer and when I told the front desk they were not staying at... read more
Business response:
Sorry to hear about the issues you had during your stay. The coffee is just for guest only. We do not allow people who are not staying with us to come in for coffee. The pool is closed due to Covid-19. Breakfast has also had to be limited due to Covid-19. We will continue to work on these items you've told us about.
Poor The ac in our room was set on 60 and we still sweated all night as if a fan was on. Our ice bucket was filled with trash. And to top it off the entire reason we booked that specific hotel was due to the fact it had a pool and hot tub. Turns out we couldn’t even use it. The best part was we weren’t even aloud to get breakfast. Their website never mentioned the pool being closed or no breakfast served I spent $202 for a room that I could of spent somewhere else an had a much better stay. Next time I’ll book at a Holiday I... read more
Not bad, besides the bug!! Big huge water bug that scared me while I was in the shower. It was disgusting!! Really hope yall call out a pest control. .
Frequently asked questions about La Quinta Inn & Suites New Braunfels
How is La Quinta Inn & Suites New Braunfels rated?
La Quinta Inn & Suites New Braunfels has a 3.8 star rating with 2,402 reviews.
When is La Quinta Inn & Suites New Braunfels open?
La Quinta Inn & Suites New Braunfels is closed now. It will open tomorrow at 12:00 p.m.