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La Quinta Inn & Suites New Braunfels
- Hospitality
- New Braunfels, TX
About this business
Location details
365 Hwy 46 South, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Was very disappointed It was not very clean and room was little, never stay in a la Quinta that was so run down, will never stay there again, plus rooms are normally roomy but this room was small . Not worth the money I paid It was okay eggs were little cold and sausage
Business response:
We are sorry to hear about the eggs and sausage. I will look into what happened and take the correct measure to correct this issue.
Good I tried to contact the property through booking and I got this poor man that said he doesn’t know why people keep calling him and that the website has his number list and he can’t change it. Close to the wurst festival
Fair The pillows were terrible and the bed almost as bad. I also never liked those in room AC/Heaters
Disappointing
Vacation 2019 The bed was very uncomfortable. The coffee was cold. The employee that was on staff when we checked in on October 24 was laughing out loud and on the phone for a while. Printer wasn't working. The location was great.
Business response:
I do apologize for the bed being uncomfortable and the coffee being cold. I will look into what can be done about the beds since they are La Quinta standards. I will check who was working that day to see who is responsible for the coffee being cold and why she was so loud. Again we are sorry for what happened.
It’s ok for a short stay Grounds needed work & hallway was unkept Location & we could bring our dog
Disappointing Was in room with dogs all around us that were left unattended. Did not get any sleep at all due to barking all night long. Location
Okay There was a blood stain on the bed comforter and it still was not changed after the room was cleaned. When we called for another towel to be brought to the room the front desk told us we could come down and get it. Good location and fair price.
Horrible front desk service and had someone already in our room. Reserved a king bedroom online and once at the hotel and check in we headed to out room. Only to find once we places the key to enter, there was someone already in the room sleeping. Went back down stairs and was never told I'm sorry for the confusion or anything from the woman at the front desk. I'm am extremely forgiving person and honetly just wanted my money back but you can apologize for your mistake laquinta inn or at least have your staff be trained to b... read more
Business response:
We do apologize for what happened during check in and with our staff. There was a issue in the system with our system is what showed the room was empty. I will personally talk to the guest that you encountered and take the proper measures to correct what happened.
Frequently asked questions about La Quinta Inn & Suites New Braunfels
How is La Quinta Inn & Suites New Braunfels rated?
La Quinta Inn & Suites New Braunfels has a 3.8 star rating with 2,403 reviews.
When is La Quinta Inn & Suites New Braunfels open?
La Quinta Inn & Suites New Braunfels is closed now. It will open tomorrow at 12:00 p.m.