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La Quinta Inn & Suites New Braunfels
- Hospitality
- New Braunfels, TX
About this business
Location details
365 Hwy 46 South, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Management needs attention Not very clean, shower curtain was about to fall off, and my truck got the window smashed in and items stolen. Along with 3 other trucks. Manager was less than helpful. The police came and during the interview the officer said that this happens all the time. If it happens all the time why isn't there security? Anyway bad experience and will never stay in a La Quinta again. Receptionist was nice. Breakfast was free.
Business response:
We are sorry to hear about the issues you had at the hotel. We will look into what action we can take to correct the issues you experienced.
Fair Please see above. The bed was hard as a rock. There needs to be more grass in the pet walking area. Our rooms AC was not cooling correctly and front desk was told. Swimming pool was green. Toilets had rings in them. Breakfast was very good and staff was friendly. I think we over paid for the quality of the property.
We will never come back or recommend it to anyone Our family was totally discouraged from the service we received from the manager. She wouldn’t listen to me and caused a mess with our check out. We wanted to use gift cards for the stay and the wrong amounts were applied because she didn’t listen. Then said she was “tired” of this situation. We will never recommend or stay there again.
Business response:
I am sorry to hear about the experience you had during your stay. I will definitely talk to the AGM about this and make the proper actions to make sure this does not happen again.
Very Poor
Hot Humid Hotel With NASTY TUBS!!!! Hair and stains in the bath tub Air conditions need to be updated in hotel rooms Main lobby no air. The ac unit in the lobby and hallways were set to 83 and it was very hot and humid. The elevator had a sour smell to it and made it smell bad The beds were comfortable
Business response:
We are sorry to hear about the issues you had. Will definitely correct them. Our air conditioner did go out and we are in the process of getting it fixed. We do apologize.
Close to river but that's it Bugs on bed, staff was not at front desk or on cell phone, sink was dirty, carpet felt like never been vacuumed Waffles were delicious, clean fluffy towels
Business response:
We are sorry to hear that your stay was not up to our standards. I will personally correct these issues. I would like to invite you back to show you a better stay. Please let me know if you are interested in coming back. Thank you!
Comfortable, but the bathrooms are in need of an update. The condition of the room. Frayed carpet, water stained porcelain fixtures, rusty hinges, no hooks or towel racks, need a shelf in the shower and the a/c was very noisy. The staff was friendly. The room was clean. Location was good but the access was awkward.
It was fine, we’ve stayed at better. Our room was not cleaned after the first night. We had to get clean towels. Sometimes we had to wait on front desk workers. Easy access and pet friendly
Beds were very uncomfortable, the beds had a deep sway in the bed and was terrible on our backs Everything Nothing
Frequently asked questions about La Quinta Inn & Suites New Braunfels
How is La Quinta Inn & Suites New Braunfels rated?
La Quinta Inn & Suites New Braunfels has a 3.8 star rating with 2,403 reviews.
When is La Quinta Inn & Suites New Braunfels open?
La Quinta Inn & Suites New Braunfels is closed now. It will open tomorrow at 12:00 p.m.