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La Quinta Inn & Suites New Braunfels
- Hospitality
- New Braunfels, TX
About this business
Location details
365 Hwy 46 South, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The stay was ok! The sofa bed hadn’t been changed and still had dirty sheets on it. The pool was dirty and the location wasn’t that great! In my opinion it wasn’t worth the money I paid!
My stay at this motel was not very comforable or safe feeling. The cleanliness of the room. My toilet was leaking the first night I got there which makes me question how housekeeping did not notice that and the safety latch was broken. If you did not slam the door it would push open. The location was very sketchy at night. I missed breakfast the first day not realizing it stops being served at 9.
Business response:
Sorry to hear about the issues that occurred during your stay. I will personally look into those items and will get with the head housekeeper and the maintenance man to correct them.
Very Poor Horrible experience. Never staying at La Quinta again. They also charged my cc 4 times the amount. Nothing. It was terrible. Our grown sons had to sleep on the floor. We had a reservation for 5. I even wrote in told them we had 5 people.
Business response:
We are sorry to hear that you didn't enjoy your stay. We will get it correct that when booking the suite it will not accommodate 5 adults. We are also looking into the charges you see on your credit card.
Fair Solid 2.5 stars
Pleasant Found 2 roaches in our room... didn’t want to eat the breakfast due to the roach issue. The hotel felt dark and cheap. No AC in the main hallways or elevator. Thankfully it worked in our room.... the hotel feels cheaply managed. Checking in was easy. Staff was courteous.
Okay
Poor The hotel was hot no air conditioning.. My room was hot also I was very uncomfortable eating breakfast in the heat. We ran out of toilet paper and the lady at front desk hand us 2 boxes of Kleenex she said they was out of toilet paper. The stay was so unpleasant I will never go back there again. Nothing the staff was so rude... And they also tell a bunch of lies the manager was never there to talk too. They even lied about coming to check the ac in the room it was just a very unpleasant stay.
Business response:
We did check the rooms. We checked all 4 rooms you had and the two that were not cooling to well we did discount. We are sorry you had these issues but everything will be corrected. Thank you.
Fair Room I was supposed to stay in was not cleaned properly. Back door to the pool was broken and locked us out. No privacy for the pool facing major road. It was hot in the hotel lobby the whole stay. And the noise was to much. Oh and second room, the same. The restroom was dirty. Break fast was ok.
Beware of the housekeepers steeling your valuable managers don't do anything about it beware!! Housekeeper take your valuables from room.. my grandson Nintendo switch was taking from room Clean room breakfast looks good
Frequently asked questions about La Quinta Inn & Suites New Braunfels
How is La Quinta Inn & Suites New Braunfels rated?
La Quinta Inn & Suites New Braunfels has a 3.8 star rating with 2,403 reviews.
When is La Quinta Inn & Suites New Braunfels open?
La Quinta Inn & Suites New Braunfels is closed now. It will open tomorrow at 12:00 p.m.