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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Parking was limited and the facility was filled with bikers. Most were not curdious and were rude. I don’t recommend they come back.
Business response:
I apologize for the group, we had in the hotel over the weekend. Most of them were Veterans, and I'm sorry that there was a challenge with parking.
Staff was very dismissive of my problem, when in fact everything was correct; they were simply out of toner therefore my reservation wasn’t available. I spent 2 unnecessary hours on the phone with Expedia troubleshooting a problem that could have been fixed with a little research.
Business response:
We thank you for your review. However after investigating the issue your reservation was indeed an error on the Expedia side not ours and nothing to do with toner. We did assist you in every way and we are sorry our assistance was not to your satisfaction.
Front desk service was awful, we showed up after a long day of travel with a newborn and were ignored by two front desk agents who continued to answer phone calls instead off helping us. The room smelled like musty smoke
Business response:
I sincerely apologize for my front desk staff, and I will follow up with them in regards to multitasking and taking care of our valuable guests. We are non-smoking so I apologize for the must smell. Please feel free to reach out to me directly if I can help you in the future.
Did not like the manerizime of the staff at the front desk. Rude
Business response:
I sincerely apologize for this, and I can assure you that I will follow up with my front desk staff. Our valuable guests should always be welcomed by a positive team member!
Business response:
Thank you for your review
We didn’t get the wake up call we ordered. The shuttle to the airport was full so they called us a cab. The cab was so late we had to call and pay for an Uber driver.
Business response:
We are sorry for the inconvenience with your cab.
Business response:
thank you for your review. we twill use your review for learning and improvement
It was not clean and the property in rough shape. The pillows were in need of replacement 10 years ago. The beds were awful also.
Business response:
Thank you for your review. Are you sure you have the right location??? WE are newly remodeled and offer all new furniture, linens, tvs etc. Perhaps you stayed at another location???
They tried to double our nightly fee because we arrived after midnight on a late flight. They said rooms were automatically cancelled after this time if not checked in. its a scam. they did not get away with it. when I pushed back they made it go away and fixed it. they said was in fine print of Expedia contract, I never saw it anywhere and Expedia was also surprised. hotel was nice, close to airport. good breakfast.
Business response:
I'm not sure what happened in your situation, but we would never intentionally double-charge anyone. Please feel free to contact me directly to discuss this incident. I sincerely apologize for this incident.
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.9 star rating with 17,239 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.