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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Nunca limpiaron la habitación en el tiempo que estuvimos alojados, muy mal La ubicación
Business response:
Dear Pablo, Thank you for your feedback. I apologize for the inconvenience you experienced. Please note that our housekeeping team does not enter rooms with a "Do Not Disturb" sign on the door to respect our guests' privacy. If this was not the case, please let us know, and we'll address the situation promptly. We hope to have the opportunity to serve you better in the future. -Colton, General Manager
Horrible stay uncomfortable dirty blankets The bed sheets were filthy. The bed sheets had peed stains Nothing
Bad The first night I was there there was roaches in the bathroom, they did offer me to switch rooms and I declined because I wanted to speak to the manager Colton. He never responded to me and on my way checking out I saw him at the front desk. I asked him about that and he responded that he did see the notes and that was it he never contacted me. Bed was comfortable
Business response:
Hi Dawn, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your stay with us. I understand your frustration regarding the pests in your bathroom. Please know that I did attempt to contact you multiple times to discuss this matter further and to ensure your comfort. Unfortunately, despite my efforts to call your room, I did not receive a response. I also want to acknowledge that you were offered the option to switch rooms, which you declined at the time. I... read more
Fair
Disappointing
Fair
Bad Better staff We called 2 month ahead and made sure we had a walk in shower. Accessible room. We even called a week prior to our visit. He sad no can do not sorry . I asked when the people were checking out we could transfer. Rooms. He was no help. We had to go to a friends to shower both of us disabled and could not get our legs over the tub! Retrain kit. Bed cover were stained and dirty. I have photos . I will send to corporate . Bathroom we had to clean ourselves. Complaints went unnoticed. A huge palm branch blocking ... read more
Business response:
Dear Raleighross, Thank you for taking the time to share your feedback regarding your recent stay with us. I deeply apologize for the inconvenience and frustration you experienced. This is not the level of service we strive to provide our guests, and I am truly sorry that we fell short. I understand the importance of having an accessible room, especially when confirmed in advance, and I regret that we were unable to accommodate your needs. Your experience with our front desk staff is concerning, and I will be addressing this... read more
Disappointed Disappointed. The room was not clean. The floor was filthy. The sheets didn’t appear to be fresh. We had to switch rooms to be in a cleaner environment. It was fine.
Business response:
Hi Barbara, Thank you for your feedback. I'm very sorry to hear about the cleanliness issues you experienced during your stay. This is not the standard we strive for, and I apologize for any inconvenience caused. Your comments have been shared with our housekeeping team to ensure this doesn't happen again. If you decide to stay with us in the future, we will make every effort to provide you with a much better experience. -Colton, General Manager
All in all the stay was good. Wasn’t the best experience but also not the worst We had to try 3 different rooms when we first checked in. The first room and foot prints all over the sheets. The second room had hair on the bed and dirty. The 3rd room was finally in good shape. At times walking down the hallways you can smell weed as if someone was smoking in the room. It was quiet and comfortable.
Business response:
Hi Kevin, Thank you for your feedback. We apologize for the issues you experienced with the initial rooms and any discomfort caused by the smell in the hallways. We're glad the third room met your expectations for comfort and quiet. Your comments are valuable and will help us improve our services. We hope to have the opportunity to provide you with a better experience in the future. -Colton, General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.