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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor 1. The front desk staff members were very rude. 2. The carpet in the room smelled. 3. The beds and pillows were the most uncomfortable beds/pillows I’ve ever slept on. 4. The front desk staff gave us keys to a room that didn’t exist. Nothing
Business response:
Hello Anthonia, We take all feedback seriously and will address the concerns raised to improve our services. Your comments provide us with valuable insights to enhance the guest experience in the future.
I've stayed at much better places Damp carpets. Thin walls. Musty like smell in the reception area. Undercooked scrambled eggs. 2 lights out in my room. Location to the jobsite.
Business response:
Hello KZarzuela, We appreciate you sharing your feedback with us. Your comments have been noted and will be shared with the relevant departments for improvement. We hope you were still able to benefit from our convenient location to your jobsite.
You get what you pay for, wont be staying there again. The property stated it was a smoke free property. However, the room I stayed in smelled like someone smoked a pack of cigarettes in there a every day. Also loud maintenance was being done on the room above me. Heard loud noises early morning and throughout the day as i was resting(trying to) and working ;trying to). The elevators where old and badly maintained. Felt scared for my safety on them. Lastly, the wallpaper was torn and square holes covered every section of the... read more
Business response:
Hello Emmanuel, We regret to hear about the challenges you faced during your stay and apologize for any inconvenience caused. Guest feedback is valuable to us, and we will address the issues mentioned to enhance the guest experience. We appreciate you bringing these concerns to our attention.
We did not stay here we booked another hotel downtown La Quinta suites by Wyndham never again will we book at this hotel Bed bugs Nats pool was filthy green algae water stray cats going in and out of the hotel lobby Nothing at all it was filthy
Business response:
Hello David, We appreciate your feedback and apologize for any inconvenience you experienced. We take cleanliness and guest satisfaction seriously. Please contact our management team to address your concerns further.
Nice location but not great rooms. The lighting in the room was poor. The shower had what looked like mold in the ceiling and the shower faucet leaked. The doors were not secured. It was just a deadbolt you could easily unhook from the outside. It was very scary sleeping there with a small child. I like the location of the hotel which was the reason I picked it. It was close to all the locations I planned on visiting.
Business response:
Hello Crystal, We appreciate your feedback and apologize for any inconvenience you may have experienced. Our team will look into the concerns you've raised to improve our services for future guests. We're glad to hear you enjoyed our hotel's convenient location for your visit. Thank you for sharing your thoughts with us.
Stay was ok as we just needed to sleep after 15 hours of travelling but if I was staying more than 1 night I would choos Very tired. Could do with a refurbishment Location to airport and free transport to hotel and back to the airport
Business response:
Hello Derinda, We appreciate your feedback regarding our hotel's need for refurbishment. Our convenient location near the airport and complimentary transport services aim to provide ease and comfort to our guests' travels. Please reach out to management directly for any further assistance or feedback.
Fair
Not comfortable Room was filthy dirty. Stains all over room. Trash found when sofa bed pulled out. Absolutely filthy room.
Business response:
Hello ISHMAEL, We appreciate you sharing your feedback with us. We encourage guests to report any concerns during their stay so that we can address them promptly. We recommend reaching out to our management team to discuss your experience further. Thank you for staying with us.
Bad
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.