This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No vuelvo a llegar ahí La limpieza del cuarto, alfombra sucia y baño muy desgastado El desayuno muy simple los huecos con mucha grasa pero la ubicación bien
Business response:
Hello Edgar, Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente cualquier inconveniente que pudo haber tenido con la limpieza de su habitación y el desayuno ofrecido. Nos esforzamos constantemente por mantener nuestros estándares de limpieza y calidad de alimentos y tomaremos en consideración sus comentarios para mejorar nuestros servicios. Agradecemos que haya destacado nuestra ubicación y esperamos tener la oportunidad de brindarle una experiencia aún mejor en el futuro.
It was awful and disgusting! We will NEVER stay at this location again nor would we recommend it !! The room and facilities were outdated as well as broken and falling apart. Our bathroom shower had handles in the bathroom that were broken and the tub looked dirty. There was only one bath towel for 2 adults staying in the room! We also found 2 roaches in our room and one was on the pillows on our bed! It was disgusting and made the stay VERY unpleasant since everyone knows where you find 2 roaches, there are probably many mo... read more
Business response:
Hello Ruiz, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests. We appreciate your feedback and will share it with the appropriate departments for further improvement. If there is anything else we can assist you with, please feel free to reach out to us.
The staff let them down They told their shuttle would pick me up from the airport. I waited over a hour. I called back and it was somebody different and they didn’t know I was there! So they sent a shuttle and that took 20 minutes and they are located 1 mile away. The room was remodeled and nice but the bathroom wasn’t and it pretty bad. The breakfast area was nice.
Business response:
Hello Alan, Thank you for sharing your experience with us. We apologize for the inconvenience you faced with our shuttle service and the miscommunication that occurred. We appreciate your feedback and will address this with our team to ensure a smoother experience for our guests in the future. We're glad to hear that you enjoyed our remodeled rooms and the breakfast area. We hope you consider staying with us again for a more enjoyable visit.
Very Poor Lying maintenance personnel and maintenance as well doing work from 1:00 a.m. till 6:00 a.m. drilling while I was trying to sleep the front desk clerk couldn't even tell me how to work the washing machine like aren't you supposed to be trained for something like that and maintenance got upset because they had to come and help me I am so sorry maybe they should realize that people sometimes just don't get it and offer help Great location
Business response:
Hello Amanda, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our maintenance team aims to address issues promptly, but we regret if their work hours disrupted your sleep. We appreciate your suggestion of clearer instructions for our front desk team and understand that assistance should be readily available. Thank you for mentioning our great location. We value your feedback and hope to make your future experiences better.
with roaches and construction going on everywhere and clean a broken mirror outside The manager and staff were very rude and not professional.and there are roaches The location that’s it
Business response:
Hello Elia, Thank you for providing your feedback on your recent stay. We take all guest concerns seriously and apologize for any lack of professionalism encountered. We encourage you to contact our management team directly to discuss your experience. We appreciate your acknowledgement of our convenient location.
Bad the "handicapped " room on the "under construction " 8th floor smelled of urine and there was BLACK MOLD... the mini refrigerator took 8 hours to get cold...the staff didn't seem to care that we were having issues ... AND we had a couple of items stolen by the housekeeping staff... the location was perfect...
Business response:
Hello Connie, We appreciate your feedback and apologize for any inconvenience caused during your stay. We take cleanliness and maintenance issues seriously and will address them with our team. We apologize if our staff's response did not meet your expectations, as providing attentive service is our priority. For any concerns regarding stolen items, we recommend contacting our management directly. However, we are glad to hear that you enjoyed the convenient location. We hope to have the opportunity to welcome you back in the ... read more
Poor I have stayed in this hotel MANY times in the past. The maintenance of this facility has gone down substantially. Unacceptable level. The front sliding doors were not working so had to be opened manually and closed manually. There is so much deferred maintenance, it looks terrible. The elevator flooring is crumbling under your feet. Some elevators not working at all. Missing trim at doors throughout the facility. Could not get a copy of the receipt because the printer was not working. Room thermostat on wall not operati... read more
Bad
Do not recommend this location!! Noisy, dirty and manager was extremely unprofessional! Breakfast was good
Business response:
Hello Sandra, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise and cleanliness issues you encountered during your stay. We continuously strive to provide a comfortable and clean environment for all our guests. Your concerns will be addressed with our team to ensure a better experience in the future. We're glad to hear that you enjoyed our breakfast. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more pleasant sta... read more
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.