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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The hotel locates near I-410, so traffic noise is an issue. The fridge also makes noises when it is working. I had to unplug it to have a quiet environment. The breakfast is just so-so with limited choices of food, and there are too many guests to have breakfast around 9 AM. Every table was occupied. Originally I marked 8/10 for this property, but I have to lower it to 7/10 because they keep on sending me emails, texts asking for reviews. I did that but they still harass me. If they dare send me another message for revi... read more
Business response:
Hello ardenous, We apologize for any inconvenience caused by the traffic noise and the fridge in your room. We appreciate your feedback concerning breakfast and will take it into consideration for future improvements. It's great to hear you found the room clean and tidy, the bed comfortable, and the check-in process efficient. Your detailed feedback helps us to continually enhance the guest experience at our hotel.
It was good for what it was needed to sleep, but I believe it could had been better and cleaner. This is the second time I stay in this hotel; the first time was great I loved it; this is the reason why I decided to stay here. But this second time around, the jacuzzi was not working, my room was not cleaned until the third day, and I had to ask a staff if they could provide clean towels and toilet paper. Breakfast is the best, if one of my favorites, their Texas shape waffles, one of a kind.
Business response:
Hello Jacqueline, We appreciate your loyalty and feedback. We regret any inconvenience you experienced during your recent stay but are pleased you enjoyed our breakfast offerings. Our team strives to address all guest concerns promptly. Your comments will be shared for continued improvement.
Disappointing
Treated horrible The front desk was completely rude and made me feel bad for even staying there. I got a suite paid way. Too much money for it to smell like mildew and it was dirty. I arrived late so I over slept on sat morning I missed my plane. When I went down the next morning at 1130 mind u the lady said if the reservation didn't come thru in 2 min I would have to leave.. then remarked on my last name. The place was dirty everywhere and we felt completely unwelcomed then was rushed out the next morning after spending qui... read more
Business response:
Hello Nuss, I'm sorry to hear about your experience. Your feedback is important to us, and I have shared your comments with the management team for further review. We appreciate your compliments about our breakfast and will strive to improve in all areas to ensure a better stay for our future guests. Thank you for taking the time to share your feedback with us.
Poor
Disappointing There was cockroaches. Remodeled
Business response:
Hello Nadia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Fair No hay wifi, y el desayuno es suficiente
Business response:
Hello Victor Hugo, Lamentamos escuchar que no hayas tenido wifi durante tu estancia. Nos esforzamos por brindar un servicio de calidad en todos los aspectos y tomaremos nota de tu comentario para futuras mejoras. Apreciamos tus comentarios y esperamos tener la oportunidad de hospedarte nuevamente en el futuro.
Fair The front desk staff are not customer service oriented. My son was given a hard time at check in. I overhead the front desk personnel being rude to customers on the phone. The van drivers were nice and courteous.
Business response:
Hello Glo, We apologize for any inconvenience you and your son experienced during check-in. We appreciate you bringing this to our attention and will address it with our front desk team to ensure better customer service moving forward. However, we are pleased to hear that our van drivers provided you with a positive experience. We hope you had an enjoyable stay overall and would love to welcome you back in the future for a more satisfying experience.
Poor communication. We have checked into our room, went upstairs had to use the restroom and toilet would not flush. So N/A Property was clean and had security guard
Business response:
Hello John, Thank you for taking the time to share your feedback with us. We're delighted to hear that our property was clean and that you noticed our security guard. We strive to provide a safe and comfortable environment for our guests. If there's anything else we can assist with, please let us know.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.