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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Clean rooms, comfortable, quiet and near shopping, Compared to area hotels room rates a tab high. Some staff members inadequately trained and or poor motivation to help customers . Room for improvement
Business response:
Hello Daniel, We appreciate your feedback and will address staff training and motivation. Your insights help us strive for excellence in guest service.
I haven't stayed at a La Quinta prior to this experience and probably won't in the future. Building needs cleaning and maintenance. Area outside of lobby very uninviting Registering staff was pleasant, and knowledgeable
Business response:
Hello Carol, Thank you for sharing your feedback with us. We appreciate your kind words about our registering staff. We will certainly address your concerns about the cleanliness and maintenance of the building and the outside area with our team for improvement. Your comments are valuable in helping us enhance our guests' experience.
Fair
Lousy Cleanliness and overall condition of building and grounds were very lacking.
Business response:
Hello sharon, We appreciate your feedback on your recent stay with us. We take all guest comments seriously and will share your concerns with our team for review and improvement. Thank you for bringing this to our attention.
Never again Elevators were in such poor condition we worried about the safety. The toilet in the room was filthy I had to clean it with baby wipes so we could use it. I left my prescription medication in the lobby by accident, in a little bag I was carrying and thankfully someone turned it in to the front desk, they opened it saw my name on the bottles they knew I had stayed at the hotel and they didn’t bother to call me and let me know they had it. By the time I realized it was missing we were in Canyon Lake an hour away I ... read more
Business response:
Hello Jill, We appreciate you sharing your feedback with us and apologize for any inconvenience you experienced. The safety and comfort of our guests are our top priorities, and we will address the issues you mentioned internally. We recommend reaching out to the management directly for any further assistance regarding your lost items. Thank you for choosing to stay with us, and we hope you will consider us again in the future.
Disappointing cucarachos en la habitacion ubicacion
Business response:
Hello Martinez, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to... read more
Very Poor
Convenient location. Will be good when the construction is done. The water was turned off for two hours in the morning with no warning. When my daughter in law got hot water for tea there was mold in her cup from the. Container. She told the staff but no one seemed to care. She also asked to be contacted and she has not been. The person behind the desk just pointed to the sign that said “excuse our dust” with no apologies for anything. Maybe they should be closed during reconstruction. Location and breakfast.
Business response:
Hello Maureen, We appreciate you sharing your recent experience with us. We value all feedback to improve our services. It's unfortunate to hear about the water issue and cleanliness concerns you encountered. Your comments regarding staff response have been noted for further training. We apologize for any inconvenience caused during our renovation period and hope to welcome you back in the future for an improved stay.
just fine ... not really impressive No housekeeping ready ... you need to inform the front disk to be on the list for housekeeping. big room
Business response:
Hello ReyCer, We appreciate your feedback regarding the housekeeping service and will share your comments with our team for improvement. It's great to hear that you enjoyed our spacious room during your stay! Thank you for choosing to stay with us.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.