This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not good. Staff was so rude, property was dirty, no room cleaning, we had to get our own towels from front desk, elevator was in bad shape, it had duck tape on cracked areas. Overall not a good experience at all. The last time we stayed there was 3 years ago and was very good, but will never stay there again.
Business response:
Hello Ana, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide excellent service and maintain a clean property for all our guests. Please note that we take your comments seriously and will address them with our team. We value your loyalty and hope you will reconsider staying with us in the future.
There was a lot of roaches in the room and restroom. Nothing a lot of roaches Nothing a lot of roaches
Business response:
Hello Freddy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed... read more
Fair Very bad attitude of the front desk staff Location
Business response:
Hello Maria teresa, Thank you for sharing your feedback regarding the attitude of our front desk staff. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We strive to provide excellent service to all our guests and will address this matter internally. We hope you give us another chance to provide you with a more positive experience in the future.
Fair
Poor The hotel is old, in the process of remodeling and was substandard. Will never stay there again! The breakfast was horrible, the waffle batter was sour.
Mal experiencia Muy viejas sus instalaciones, buffet de desayuno muy limitado, mucha gente pocas mesas y sillas, instalación pésimas
Business response:
Hello monica, Agradecemos sus comentarios sobre nuestras instalaciones y el buffet de desayuno. Nuestro equipo siempre busca mejorar y tomar en cuenta las sugerencias de nuestros huéspedes. Lamentamos que haya experimentado inconvenientes con la disponibilidad de mesas y sillas y que nuestras instalaciones no cumplieran con sus expectativas. Valoramos su feedback y lo transmitiremos al equipo de gestión para seguir mejorando nuestros servicios.
Experiência ruim Vazamento no banheiro (vaso sanitário) e possibilidade forte de beds bug Espaço
Business response:
Hello napoleao teixeira, Lamentamos sinceramente pelos inconvenientes que você enfrentou durante sua estadia conosco. Nossa equipe de manutenção está focada em resolver problemas imediatamente, mas infelizmente, nem sempre somos capazes de identificar cada questão com antecedência. Agradecemos por trazer isso à nossa atenção e estamos tomando medidas para evitar que tais problemas ocorram novamente. Por favor, entre em contato com nossa equipe de gerenciamento para discutir qualquer problema de compensação.
I would pay more money for basic things in a hotel. There was the beginning stages of mold on the shower ceiling so it didn't look like the bathroom was properly cleaned prior to our arrival or anyone else's arrival. The shower faucet was leaking even after turning off the faucet There were parts in the wall paper peeling of the walls in the hotel common areas of the floor we were on. Some of the floor board coverings were peeled off or loose as well. The 8th floor room we first were given has a better bathroom but the showe... read more
Business response:
Hello Luis, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. We strive to provide a clean and well-maintained environment for all our guests. We will address the issues you mentioned to ensure a better experience moving forward. We appreciate your positive comments regarding the price and location. We hope to have the opportunity to welcome you back in the future.
Fair
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.