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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Never again It was dirty, not clean at all. The person checking us in had no desire to be there and it showed. No eye contact no smiles no welcoming feeling at all. Just that it was close to the airport.
Business response:
Hello Yesenia, Thank you for sharing your feedback with us. We apologize if you found any cleanliness issues during your stay and assure you that we prioritize the cleanliness of our hotel. We will address this matter with our housekeeping team to ensure our standards are met. We regret to hear about any unsatisfactory interaction at check-in and will remind our staff to provide a warm, welcoming experience for our guests. We appreciate your comment about our convenient location near the airport.
I would not recommend anyone to stay at your hotel! The bathroom is filthy and disgusting and the carpet smells horrible Nothing really impressive about this hotel it was disgusting and horrible needs upgrade like other “La Quinta” hotels
Business response:
Hello VICTOR, We apologize for any inconvenience you may have experienced during your stay with us. We strive to maintain a high standard of cleanliness and will address the issues you have mentioned with our housekeeping team. Thank you for your feedback and we appreciate your understanding as we work towards improving our hotel.
Peor de lo que esperaba. La limpieza pésima. Las camas
Business response:
Hello Jose Carlos, pueden ser más cómodas y las almohadas necesitan ser reemplazadas. Lamentamos sinceramente que su experiencia con la limpieza no haya cumplido con sus expectativas. Apreciamos sus comentarios y los transmitiremos a nuestro equipo de limpieza para que se tomen las medidas necesarias. Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia mejorada.
Under remodel, empty wooden crates trash, along main entrance, dirty ridiculous You try to get to the front door, empty wooden crates, half full soda, bottles, food for cats to be fed filthy floors elevators, so dirty seventh floor room smelt of mold really bad would’ve left that night but they would not give me my refund! I I know there’s no good time to do a remodel at a hotel or a hospital because I used to do this, but if I drove up in my job site, looked like this my guys would’ve been fired no questions ask Jack Morris... read more
Business response:
Hello Jack, Thank you for sharing your experience with us, Mr. Morris. We apologize for any inconvenience you encountered during your stay. Rest assured, we take your feedback seriously and will address the issues you mentioned with our team. We appreciate your understanding regarding our ongoing remodeling. We always strive to provide a pleasant and comfortable environment for our guests. Please feel free to contact our management directly for further assistance.
Remodeling was very disturbing.
Fair
Booked two nights and left after the first night. Place was horrible.
The Bathub / shower is slippery , I slipped and hurt my back. The bathtub can be very slippery if a little soap falls into it. Please do something about this. I slipped and hit my back very hard. I am young and in very good physical shape, I never slipped at a shower in my life except for this time visiting this hotel. Someone who is older might have a serious injury if you don't do anything about it. Most stuff is ok for the price.
Business response:
Hello Juan, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the slippery bathtub. Guest safety is of utmost importance to us, therefore we will review the bath tub surface for any necessary adjustments. We appreciate your feedback and will take it into consideration to enhance our guests' experience.
Disappointing Hallways were dirty, carpet was coming off, elevator #s not showing properly - just a little maintenance and property would be higher ranking Room was spacious and clean - soba bed missing duvet and pillows, also no trash bin anywhere in room.
Business response:
Hello Alfonso C, Thank you for sharing your feedback on your recent stay. We appreciate your compliments about the spacious and clean room. We apologize for the inconveniences you experienced with the hallway cleanliness, carpet, and elevator. We will forward your comments to our maintenance team to address these areas for improvement. Regarding the missing duvet, pillows, and trash bin in your room, we apologize for any oversight and have shared this with our housekeeping team. We appreciate your valuable input and hope to ... read more
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.