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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor This hotel is dirty and run down. The hallways smell. The pictures look nothing like it actually is. I would never stay there again.
Business response:
Hello Brenda, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to pro... read more
Fair The bathroom in our room was in poor condition. Water would drain slowing when using the sink, the shower curtain rod was broken, the caulking around tub was molded around the tub, and some was missing. Other guests ran the hall late at night and therefore we could not get a good night's sleep. Location was near everything we were planning on seeing.
Business response:
Hello Muriel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to pro... read more
Fair
Fair
Would not stay again. The shuttle to the airport does not start until 6:00 AM which is NOT stated. I could have stayed elsewhere for the same price and saved the additional cost of a cab. Front desk staff were unfriendly to say the very least - all the interactions I had with them felt like I was interrupting something far more important - like chatting to their co-worker. The bathroom very badly needs updating.
Business response:
Hello Carolyn, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our shuttle services. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
mediocre. fix the leak! water leaks persistently from bathtub faucet nobody came to clean my room close to the air port
Business response:
Hello Bradley, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
El hotel del horror y el asco no me gusto absolutamente nada el lugar era tan sucio tan sucio y tenía un olor que no e podido olvidar el personal terrible de verdad no entiendo como no han tenido una inspección por parte de la ciudad para cerrar ese hotel si es que así se le puede llamar🤮🤮 absolutamente nada el lugar más sucio y desagradable
Business response:
Hello Yvette, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Poor The cleanliness of the facility, the customer service was poor, we got absolutely no sleep, overall will not be booking again. Location was very convenient.
Business response:
Hello Crawford, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Bas experience of hotel and also Booking.com I had booked a deluxe room and I was given a normal standard room.
Business response:
Hello Savita, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,964 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.