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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Mal hotel, muy sucio Muy sucio, no limpiaron los cuartos. Mucha cucaracha e insectos en el lobby y en el cuarto
Business response:
Hello oscar ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Bad Not clean old and pool was filthy Location
Business response:
Hello Maria, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
The price helped make this trip a little lighter on my pockets. For a quick trip to drop my daughter off at college and The rooms need updating and a good scrub. There was mold in the corners of the shower/tub. The property is under major construction. You can hear all the noise in your room and I was staying on the 3rd or 4th floor. I did not visit the pool, but other in my group did and they were in and out in under 20 minutes. The staff was very pleasant and accommodating. Breakfast was good, if you got there before the r... read more
Business response:
Hello Kietha, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Bad Never cleaned the rooms , AC sucked, they gave me a regular king bed room when I asked and reserved and paid for a deluxe king bed with folding bed couch. The shower sucked no pressure at all. I could have pissed harder than that. Called customer service line and they made excuse after excuse on trying to make it better. Overall they get a 0 out of 10 being the best. Nothing about this Hotel. I made a damn mistake coming here. I will never stay here again
Business response:
Hello Phillip, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our bed as well as our service. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
These rooms are only worth $50 a night, dirty, don’t clean rooms daily! Cleanliness of rooms, the hotel was dirty, and the price was too high for the quality. These rooms are only worth $50 a night, charging $100+ is a scam! They only clean rooms every 3 days 🤢 I liked the location of the property but that was about it. The price was too high for the quality of the rooms. They don’t clean the rooms everyday leaving a lot of dust and dirt in the room. They should be much cheaper $50 at most!
Business response:
Hello JIMMIE, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
Fair The rooms were very little and nobody never came by to ask us if we need towels. We always had to go downstairs to get them. We tried to keep the rooms clean as possible by emptying the garbage. When the ladies came by to clean the other rooms that were vacated lost my phone. Everybody act like I had a disease or something I asked about using somebody's phone or helping me. I got no response. A black man that works for you actually help me told me to go to the business center. He came down there to help me. Also everybo... read more
Business response:
Hello Sergio, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Disappointing
Never go there again even if it’s free!!! There was construction right next my room on 5th floor am f the workers playing loud music while working. There was also Roaches in the room , on bed and 5 in the bathroom Wish I can a refund or stood somewhere else Was good full breakfast only reason won’t this property a flat zero rating
Business response:
Hello Jimmy, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to manage... read more
Will not stay here ever again. Poor service and poorly maintained rooms. I asked the front desk several times to let them know the volume on the TV was not working. I was told several times maintenance would come up. We never saw anyone. The refrigerator did not work and there was a leak dripping onto the toilet from the ceiling. When told front desk this, they did not seem to care nor was there any apology. The price was reasonable and close to the airport.
Business response:
Hello Shelley, Thank you for sharing your experience with us. We appreciate the input referring to our price as well as our front desk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.