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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
DIRTY DIRTY DIRTY The halls stink, seemed like everywhere we turned there were big dogs everywhere. The rooms were dirty and didn’t smell clean. The towels we had were dirty so we had to get new ones, the bathroom was disgusting and so was the shower. There were stains everywhere! There was no parking NEVER AGAIN WILL WE STAY HERE! This place needs a deep cleaning and upgrade! I liked that we were on the 5th floor and the pool was nice.
Business response:
Thank you for taking the time to provide us with your feedback. I understand you were unhappy with your recent stay. I want to assure you that we will be working with our team in order to address some of the issues you highlighted. We appreciate your candid review as it can only help us improve. We hope to continue to have you as our guest and look forward to seeing you again next time you’re in San Antonio.
Fair
Okay room was not clean :(
Business response:
I'm sorry to hear we weren't up to your expectations. We will get with housekeeping about this issue. Thank you for your feedback.
Overall the stay was OK, but unfortunately due to the factThe bed was a piece of crap, I won’tVisit The queen size mattress apparently was not in perfect condition, me and my wife woke up every morning with sore backs! housekeeper doing this second day put the same sheets back on the bed, the carpet was pretty dirty throughout the second floor. Could have had better appliances in suit as well. Location was very close to shopping and Expressway, very friendly staff at the front desk.
Business response:
Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Thank you for your honest feed... read more
Poor
Will never stay there again. Disappointed in Wyndham There were ladies of the night staying on our floor and every time we passed that room it smelled like marijuana. A bunch of bad kids were outside smoking without an adult. One had drugs. They sat on my kids stuff and knocked her glasses off the chair when I asked them nicely to move they went good and cussed me out. Then the mom came out and caused more problems. Hotel manager just stood there. He comped us a room but then tried to charge me for an extra night. It wasn’t ... read more
Business response:
Thank you for taking the time to provide us with your feedback. I understand you were unhappy with your recent stay. I want to assure you that we will be working with our team in order to address some of the issues you highlighted. We appreciate your candid review as it can only help us improve. We hope to continue to have you as our guest and look forward to seeing you again next time you're in San Antonio.
Fair Found Caterpillar ants in my room. Location
Business response:
Thank you for taking the time to rate our location. We will be sure to have maintenance look at this room 847.
Disappointing To start off I had requested a room with double beds. Upon checking in the representative said my room was not available even though I had booked a long time ago. Room that was given to me was dirty, bathroom had mold in the shower. Overall was very disappointed with my stay. Don't plan on ever staying there again.
Business response:
I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I have reviewed the details of what happened that evening, and it seems there were some mix-ups. Unfortunately, no room type is ever guaranteed with any hotel. We do our absolute best to accommodate our wonderful guests but it is not always possible to meet 100% of everyone's requests. The Hotel Management Team will be work... read more
Roaches around the sink. A refund would be much better or definitely a discount for the next stay. I understand the hotel is a bit old, but the roaches in the room around the bathroom sink made us not even want to be in the room. We left Sunday and looked in the draws which we did not use.. but looked and of course there was some in there as well. Pillows need to be replaced. They allowed for people staying in the back to play loud music all night. Nice staff!
Business response:
Thank you for letting us know about your recent stay at La Quinta San Antonio Airport. Thank you for your kind words we will be sharing them with our front desk staff. We regret that you had an issue with noise and in your room. We do apologize for the inconvenience. We try to address all issues as they occur so that we can ensure that our guests are enjoying a comfortable stay. Please know we do have a pest control company come in on a basis regular basis to ensure we are pest free. Please let me know what room you were in ... read more
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.