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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Unhygenic. When I went first went to my room, it was freezing and the AC was blasting. I turned the AC off, and quickly came to realize that it was used to disguise the potent smell of mold and mildew in the room. It was disgusting, and not conducive to healing after a surgery I'd had a few days before. If I'd had more energy, I would have asked for a room-change, though I'm not sure it would have made a difference. Breakfast was pretty good.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.
Okay We stayed at a couple locations. The Laquinta at airport south was terrible. It smelled of mold & had huge roaches. They did give us a half rate on the room. We moved locations the next day. The last one we stayed in was clean & the staff was very helpful. The breakfast was good & kept full even with crowds.
Business response:
Thank you for your review, we really appreciate your feedback. Providing a clean, comfortable room to our guest is important to us. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay.
Fair No hablan español y la limpieza La ubicación
Business response:
Lamentamos saber que su estadía no fue tan satisfactoria como esperábamos. El gerente del hotel discutirá su experiencia con el personal para asegurarnos de que estamos brindando la calidad del servicio que nuestros huéspedes merecen. Muchas gracias por llamar su atención sobre sus inquietudes y esperamos verlo pronto.
Fair The tubs weren't sparkling clean. The sheets on the bed made my skin itch and the pillows were small. Also, I didn't find the bed to be comfortable. The shuttle will take you anywhere within a 2 mile radius of the hotel for free. Breakfast was good and the location is surrounded by shopping and plenty of restaurants.
Business response:
Thank you for taking the time to share your feedback and rate our location.
Fair
Okay Had to change rooms due to keys not working many times
Very Poor It was worse than a motel 6 but 60$ more expensive than a motel 6 Nothing at all the first lady we met ..meli...was rude not very friendly. Very sarcastic
Business response:
Thank you for the candid feedback. We regret that we fell below your expectations and our standards. We will definitely address the issue with our agent in order to improve.
Close to the airport but arrive before 1145 pm. I didn’t see anything on Booking that told be they stopped their airport service at 1145 pm. I sent a message when I booked and the answer was nebulous at best. When we arrived (scheduled) after midnight there was no service I discovered and was forced to take a three minute $15 cab ride. In the morning the checkout clerk credited me the cab ride. Lose to the airport and the bed was comfortable.
Business response:
Thank you for the feedback. We are pleased that you had an enjoyable stay. We are sorry that the booking site did not provide the shuttle hours. We will look into correcting this.
We enjoyed our visit to San Antonio, and when we comeback, we will stay at your hotel again. The bed mattresses, pillows, and bed covers felt well used, the bathroom looked like it could be renovated, and the TV acted like it had a virus. The overall experience was good. The room was clean, the staff was friendly, and the family had a good time.
Business response:
Thank you for sharing your feedback. We will share your comments with our team.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.