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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Couches in room smell gross. Stayed two days and housekeeping didnt come touch up our room. I wasnt aware it was a pet friendly hotel. Hotel can accommodate big families and breakfast was good.
Business response:
Thank you for letting us know about your stay. I apologize your room was not serviced. Please feel to contact us so that we can address these issues with you.
Will never ever book again, I stayed places more luxury and a few dollars cheaper. Bugs in BOTH rooms, jacuzzi smelled worse than lake water, more like swamp water . Dog poop on sidewalks smeared . The bed was like a cloud .
Business response:
Thanks for your comments. I am glad you enjoyed the comfy mattresses but I am so sorry about the other issues you had. We will work to correct these right away to prevent future guests from having the same issues.
Dont know if I will be back there Breakfest was awful and the room was dirty.....so I asked for a new one and they put me on the 8 floor
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping and management teams to prevent this from happening in the future. We appreciate your business and hope to see you again.
Pay a little more and stay at a hotel you’ll enjoy that’s not a free for all. Where do I start...the bathroom smelled mildewed, the shower head was detached from the wall, we had to park on the street bc there wasn’t any parking, the breakfast was extremely underwhelming and people with extremely large and extended families made it impossible to get food. This hotel attracts extended families meaning you may have 5-6 people in one room with 2-3 cars, which explains why there was no parking. Then the front desk told us to par... read more
Business response:
We are so sorry you did not have the best experience possible during your visit to San Antonio. We will address the maintenance and housekeeping issues right away.
Poor Dirty too many crickets and the air was stinky and the people that clean the rooms forgot to take a dirty towel an left it in the shower. There was a roach in the ceiling. Location
Business response:
We are so sorry you did not have a good experience. We will be sure to address these issues right away so future guests do have the same problem.
Okay The room smelled musty. Did not smell good. The top comforter was stained. We chose this hotel to use the pool. We were not able to because people were drinking beer at the pool and in the pool. The location.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. The Hotel Management Team will be working with our staff to prevent this from happening in the future. We hope you will consider staying with us again.
Good I was very upset that we booked for 5 people in this room and there were absolutely no blankets or sheets in the room for the pull out bed. Only blankets we had were found on the king size bed. We had to wait almost 1 hour for a fitted sheet, small sheet and bed spread to be sent up to our room. (This was after 2 trips down to the front desk to ask). Eggs were so watery each morning, sausage tasted old. Location was alright. Air condition worked well. Plenty of towels were provided.
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We will be working with our housekeeping team to address the issue, so this doesn’t happen again.
Okay
Poor The area around hotel was shady. The carpet looked dirty and the room smelled like an old casino hotel. Wouldn’t do this one again. Proximity to airport
Business response:
I apologize you did not enjoy your experience. We will use your comments to make improvements for our future guests.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.