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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Looby was auper clean rooms were a diffrent story. Bathroom was dirty and old . Shower was dirty .
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
not good! There was mold on the a/c vents and window. They did relocate us but that a/c vent also had a little bit of mold too!
Business response:
Thank you for your feedback. We apologize for the issue that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring.
Improve in customer service Charged me twice :( Terrible
Business response:
We apologize for the inconvenience and appreciate you bringing this to our attention for us to correct the error.
Very questionable of staying there again. The bathroom tub was not clean in the room (107) that I stayed in. The bathroom trash was not thrown out either. The staff at front desk were very friendly but they were the only ones I spoke too.
Business response:
Thank you for taking the time to provide us with your feedback. I understand you were unhappy with your recent stay, let me apologize for that. I want to assure you that we will be working with our team in order to address cleanliness of your bathroom. We hope to see you next time you're in our fine city.
Fair
Not what I expected The property wasn’t clean, there were hairs all over the bathroom when we got there. They charged us three times, which we had to go back to fix that. The room smelled like if you were allowed to smoke and it was supposed to be a smoke free area. Breakfast, you could see the water in the eggs, which it make you not to crave it. I wouldn’t really recommend this place.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
Will stay somewhere else next time. The location was good. Room was old and dirty. Bath tub had stains in it. Water wasnt draining properly in the tub, bed sheets had makeup stains. The room had a funny smell to it. The TV was small. Check in and check out process was easy. Staff was great.
Business response:
Thank you for taking the time to rate our location. We are sorry that your stay fell below expectation. We work to provide a positive stay for all our guests. We will share your feedback with our staff in order to improve our operation.
Good Refrigator not working in Room#320
Business response:
Thank you for rating our location. We apologize for the fridge not working, we can only fix the issues we are informed of. We will look into the issue.
Fair Location It was Simi ok.
Business response:
Thank you for rating our location. We are sorry your stay fell below expectation. We thank you for your feedback.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.