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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Caro, instalaciones viejas y sucias y comida mala! No se lo recomiendo a nadie. La habitacion estaba sucia, el baño viejo. Pague por una habitacion deluxe y parecia una habitacion normal de cualquier hotel, ni era grande ni espaciosa y con servicios bastante pobres. El desayuno del hotel horrible, la calidad de la comida muy mala y muy escaso. El hotel no contaba con suficientes sillas ni mesas para sentar a todos los que ibamos a desayunar, habia gente sentada desayunando en el lobby del hotel, con los platos en la mano. La... read more
Business response:
Lamentamos saber que su estadía cayó por debajo de las expectativas. Nos esforzamos por brindar una estadía positiva y no hicimos esto por usted. Compartiremos sus comentarios con nuestro personal y trabajaremos para mejorar nuestras operaciones.
Very Dissatisfied I was there for a adult bday party and there were screaming kids all around is. Don't get me wrong I have kids but I went there to get away. Roaches in the bathroom. You could feel the springs in the pull out bed. The front desk clerk tried to fix it by returning a portion of my money. I just feel when I mentioned roaches she should have returned all of it.
Business response:
Good afternoon I am sorry to hear you were less than happy with your recent stay. We try to address all issues as they occur so that we can ensure that our guests are enjoying a comfortable stay. I apologize if our front staff didn’t address the children noise level. Sometimes the best we can do is let the parents know their children are being disruptive and let them resolve the issue. Please know we do have a pest control company come in on a basis regular basis to ensure we are pest free and have put the room you were in o... read more
The review Try to overcharge me in checked in time. The managers were very rude to me and there employees. The employees look very tired. Housekeepers very nice and helpful.
Business response:
We are sorry to hear that we did not provide a positive stay. We assure you that your encounter with our staff will be addressed immediately.
Thank goodness it was only one night. Those at the front desk were rude and would not look at the notes before speaking about terms. One of the ladies did not even speak as we were checking out. I had to wait a good 20 minutes before just placing the room keys on the counter in front of the lady. The bed was nice and those we spoke to before arriving were very accommodating.
Business response:
Thank you for taking the time to review our location. We apologize for the staff. We will address this directly.
It was a bed and a place to stay while in san Antonio There was a lot of pot smoking happening on the property. One night I went to my room and back down to the pool where my husband was waiting for me. Someone from outside followed me into the pool area stopped when they saw my husband and walked away. That was worry some. They also had a loud biker convention. The people were nice but very loud at night when they were intoxicated. The shuttle took us to a nearby restaurant and picked us up
Business response:
Thank you for your review! I'm so sorry to hear of the noise issues you encountered from your room from the neighbors. I hope this doesn't dissuade you from staying with us again in the future.
Not as good as many other La Quinta's I have stayed at over the years. The bed was like a concrete bench, very hard. The pillows were awful breakfast was good. Quiet and convenient location.
Business response:
Thank you for your review, happy to hear you enjoyed breakfast. We are sorry to hear that your overall stay did not meet your expectations. This has been communicated to the concerned management staff. When a guest takes the time to write, we are especially grateful. Rest assured, we are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us.
Didn't enjoy my stay need work on bathroom the tub was stain and had mold building up. Room smell like smoke. Had early flight so didn't got breakfast. Room ceiling had mold and tub was stain and room was dusty. I didn't have the chance to got breakfast
Business response:
Thank you for taking the time to give feedback about your stay. You definitely didn't seem to have had the experience that most of our guests have, and I am so sorry that we didn't live up to your expectations! I'll make sure to review your comments with our entire team and see what we can do better!
Good but unable to sleep Dog barking from early evening to late night. Front desk could not resolve the problem. Dog friendly should come after human friendly. The dog barkers should pay a penalty and I should get money in return.
Business response:
We regret that your stay was less than pleasant. We strive to provide a positive stay for everyone. If you would like to call us to see if we can find a form of compensation for this, we are here for you.
We were only there a few hours between flights so it was at best fair. It took 4 different tries when checking in to get the keys to open the room. The hostess move us twice, and we were not the only ones who had issues there were two other couples checking in when we did who had the same issue. The keys didn't work. The breakfast buffet was very dirty and table were not clean, many of the options were empty and not refilled when we attempted to eat. The shuttle driver was amazing and very helpful.
Business response:
We want to thank you for taking the time to let us know about your recent stay. All our shuttle drivers are familiar with area and enjoy letting guests know what they can do during their visit. We will pass along your kind words. I apologize for the issues you had with your room keys. Our maintenance team is looking into the source of that issue. As for our breakfast area, there is no excuse for it to have been messy and not replenished. We will be addressing this shortcoming with our breakfast team. Thank you for your feedb... read more
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.