This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nice location but could use a face lift Beds were awful We walked in the room and there was a piece broken under the desk that hid the cords..I called the front desk and they did nothing We asked for extra sheets for the pull out and they didnt have any available Breakfast was sad and they didnt have a lot to pick from No locks on the bathroom door in the room The room was big
Business response:
I am so sorry your experience was not up to par. We will work to address these issues so other guests do not have the same experience. I hope you will give us another chance in the future. B Diaz Hotel Manager
Good pool was smaller than the pictures and not kept as clean as should be. It stunk like a trash dumpster was by the pool clean and comfortable
Business response:
We sincerely apologize for the unpleasant experience around our pool area. We will look into the issue. We really appreciate you bringing it to our attention. We do hope you will give us another opportunity to exceed your expectations.
Fair
Fair People at front desk are not nice at all. was Very close to places that I visiting.
Business response:
I would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. I ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
Fair The beds were not comfortable Location
Business response:
Thank you for the opportunity to respond to your concerns. Your comments will help us improve our operation.
Staff was very pleasant. The hotel smelled like it was very old. It had orders in the elevators. The water was dripping all night in bathtub. Too hard to close. Room not ready. Had to wait 30 minutes in lobby. I do understand it’s summet.
Business response:
Than you for taking the time to tell us about your stay. I am sorry it was not a better experience. We will work on the issues you mentioned.
Fair Las camas muy chicas La alberca
Business response:
Gracias por tomarse el tiempo para dejar un comentario. Nos complace que su familia haya disfrutado de la piscina durante su estadía.
Will not stay at another la Quinta Room was dirty.. we found one sandal behind the dresser and my pup found a handful of old french fries
Business response:
Michael, We apologize for the bad experience we had while staying with us. Could you reach out to me at the number below so we can get more information on your reservation and unpleasant stay. This is never an experience we want our guests to have. Look forward to hearing from you. Derek Stutz Manager 210-342-3738
Did not get what I booked I booked two (2) beds and a walk in shower..I didn't get that. Bed was comfortable but I asked for two (2) beds..and a walk in shower...we got neither.
Business response:
While we are happy that your overall visit was positive, we are sorry to hear we could not accommodate your room reservations upon your arrival. These were circumstances beyond our control. If you would like to discuss further, kindly contact us. Again, our sincere apologies regarding the inconvenience you experienced.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.