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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay Bathroom wasn’t very clean Location
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously, our own standards are very high and include checking up to ensure that rooms are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
Fair The rooms looked old and dirty. The halls did not look like they had been vacuumed in a while. Our shower faucet did not work. You could not turn the handle!! We only stayed there the night before our flight. If it had been more than one night we would have changed hotels! It was $85/night but I would not stay there again if it was FREE!
Business response:
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us.
Pleasant They never had enough blankets. We had a suite with a pull out and we only had one blanket. It took us 3 nights to get enough blankets for everyone. Upon departure I was looking under our bed for stuff left behind and I found a Pringle! A PRINGLE! We didn’t eat any Pringles! Yuck! The location is great!
Business response:
Thank you for taking the time to rate our location. We work hard to provide a great experience for our guests. We regret that we did not do that for you. We hope that you will visit again and allow us to provide a better stay. Your feedback helps us improve and we appreciate your time.
Antihigiénico Pedí que la ropa de cama fuera cambiada y no lo hicieron, en el baño estaba todo sucio, la cortina de baño, la regadera y las paredes tenían manchas viejas de moho.
Business response:
Gracias por tomar el tiempo para hacernos saber acerca de su reciente estancia. Lamento escuchar que no cumplimos con sus excepciones de la limpieza de nuestra probidad. Tomaremos los comentarios del las habitaciones y vamos a revisar el proceso de limpieza con nuestro equipo de gestión interna para garantizar que podamos brindar el mejor servicio a nuestros huéspedes.
Did not meet expectations, will not stay again. Room smelled like old wet clothes. I was put on the eighth floor with a basketball team who were very loud all bite, smoking marijuana (the scent was strong in the hall and traveled to my room) and didn't know there were dogs in the hotel. When I got off the elevator a big dog jump on me with paws in my chest. Bed was comfortable. Breakfast was ok.
Business response:
Thank you for taking the time to leave a review. I am very sorry to hear that your stay fell below expectation. We will use your feedback to help us improve.
Good Hotel was nice. Needed some blankets called the front desk and asked them them for blankets she was like ur gonna have to come down and get them and when i got to the desk she was rude and acted like it was a inconvenience.
Business response:
Thank you for the review. We apologize for the issue you had and assure you we will coach our staff on this issue.
OK IF YOU ARE BY YOURSELF AND USED TO CAMPING... STRAY CATS AT THE FRONT DOOR...DIRTY/STAINED CURTAINS IN THE HALLWAY...FRAGRANCE TO COVER UP "FUNK" AND CARPET NOT VACUUMED IN THE HALLWAY...POOL TOO SMALL FOR THE HOTEL... TEXAS WAFFLE GRIDDLE...SHUTTLE SERVICE PROVIDED...
Business response:
Thank you for taking the time to share your comments about your stay! I am very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations.
Okay Breakfast wasn't open early enough on the weekend to catch my flight Staff was nice
Business response:
Thank you for taking the time to let us know about your stay. We have started a grab and go breakfast bag with a fruit, juice and muffin at the front desk for our early departures, look for it next time you stay with us!
I enjoyed the staff,the cleaness of hotel needs attention! The hotel could of been cleaner. Beds were small! Bathrooms looked very old and dirty! The rooms didn’t look to clean at all! The staff was awesome. Very polite,very helpful! Always smiling!
Business response:
Thanks you for the comments about our staff. We will work on the cleaning issues you mentioned right away.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.