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La Quinta Inn & Suites Secaucus Meadowlands
- Hospitality
- Secaucus, NJ
About this business
Location details
350 Lighting Way, Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
This place needs a remodel 1 elevator was not working so waiting to go up is like a 10 min wait also check out is at 11 but they block your key card that morning, went down for breakfast and came back up and couldn’t go in my room had to wait 20 min for someone to come and open and hand me a new keycard when I asked why she ignored me.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the elevator delay and the keycard issue. We understand how frustrating it must have been to be locked out of your room and then not receive a proper explanation or assistance in a timely manner. This is not the experience we want our guests to have, and we’ll be addressing this with our team to ensure it doesn’t happen again. We truly value your feedback and hope you’ll consider g... read more
Bad
Very Poor The property is very tired looking and there was only one elevator working. Gym was also out of action and no wifi in room.
Business response:
Thank you for your feedback. We’re sorry to hear about your experience. We understand how frustrating it can be when key amenities like the gym and Wi-Fi aren’t available, and limited elevator access can definitely impact your stay—especially in a busy hotel. Your comments about the property’s tired condition are also noted. We’re continually working to improve our facilities and guest experience, and feedback like yours helps highlight the areas that need the most attention. We hope you’ll consider giving us another chance ... read more
No es lo que parece en las fotos las instalaciones son muy viejas y están en muy mal estado Estoy muy molesta por que nos engañaron nos cobraron una noche de más y nos dijeron que nos iban a devolver el dinero y nunca pasó les escribí y no me contestan eso no se hace
Business response:
We’re very sorry to hear about your experience and truly regret any inconvenience caused. Charging an extra night by mistake is never acceptable, and we apologize if you did not receive the support or refund you were promised. Please contact us directly with your reservation details so we can investigate this matter thoroughly and work toward a resolution. Our guests’ trust is extremely important to us, and we want to make this right.
I have stayed here before and had a great experience I won’t stay here again ever I had issues with my door I had to carry all my luggage and my child down to the front desk 5 times I couldn’t get in my room they sent someone to fix it it still did not work there was blood all over the floor in the elevator and the bed had bed bugs my son and I had to sleep on the couch and froze cuz the heat did not work the tub was rusty just not a great experience at all
Business response:
We sincerely apologize for the numerous issues you encountered during your stay. This is not the experience we want for our guests. We take concerns about cleanliness and maintenance very seriously, and we will be addressing these matters with our housekeeping and maintenance teams immediately. Please reach out to our management team directly so we can discuss how we can make this right for you.
Besides the unsafe feeling everything else was fine and the front desk gentleman was helpful to my situation. they gave me the wrong room key and i walked in on someone else’s room. Then as my daughter and i where getting ready in our room someone almost walked i. on us ! It was uncomfortable and scary to sleep i. a room where i didn’t feel so safe , the security lock k. the door was flimsy and i feel very insecure. it was easy to get to the city
Business response:
We sincerely apologize for the key mix-up and any discomfort it caused. Your safety and security are our top priorities, and we take these concerns very seriously. We will be reviewing our procedures to prevent such incidents in the future. We truly appreciate your feedback and regret that we did not meet your expectations during your stay.
Bad
Hotel súper viejo Todo muy viejo Todo muy viejo, lo muebles súper viejos debería. Invertir en mejorar
Business response:
Thank you for your feedback. We understand your concerns regarding the condition of our furniture and overall facilities. We are continuously working on improvements and appreciate your input as it helps us prioritize renovations. We hope to provide a better experience in the future.
Bad
Frequently asked questions about La Quinta Inn & Suites Secaucus Meadowlands
How is La Quinta Inn & Suites Secaucus Meadowlands rated?
La Quinta Inn & Suites Secaucus Meadowlands has a 3.5 star rating with 10,245 reviews.
When is La Quinta Inn & Suites Secaucus Meadowlands open?
La Quinta Inn & Suites Secaucus Meadowlands is closed now. It will open at 12:00 p.m.