This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I didn’t not stay at the hotel as an emergency came up I requested a refund from the hotel and I did not receive a respo Staff Location
Business response:
Dear guest we are sorry to read this inconvenience from a reservation from May. We will check the type of reservation and the cancelation policies to assist you as soon as possible.
No hot water in the shower, told staff nothing happened. Key cards barely worked N/A Location
Business response:
Thank you for your review! We're glad you had a good experience with us. If there's anything specific we can improve to make your next stay even better, please let us know. We look forward to welcoming you back!
I will not stay there again. The shower faucet was stuck making it difficult to shower. The water was on the cold side. The bath tub was deteriorated. Location to where I needed to be. Room keys worked on and off. Will not stay there again.
Business response:
Dear Rachel, I am sorry to read that you had issues with the bathroom. We are working on getting things renovated very soon.
Fair
VERY disappointing This place was advertised as having a hot tub on the internet, they didn't. our t.v. was locked out the first night and no one could help unlock it VERY disappointing. the nice lady at the front desk was very helpful and friendly
Business response:
Hi Christopher, We're glad to hear that our front desk staff provided helpful and friendly service. However, we apologize for the disappointment regarding the amenities not meeting your expectations. Rest assured, we have shared your feedback with our team for improvements. We hope to have the opportunity to improve your experience in the future.
Bad Smelled of mold. There was a roach in the bathroom. Easy access to highway
Business response:
Hi Butala, Our team is glad you found our location convenient, but we're deeply sorry to hear about the issues you encountered during your stay, including the smell of mold and the presence of a roach in the bathroom. This is not the experience we want for our guests, and we apologize for any inconvenience. We will address these issues promptly. We hope to have the opportunity to provide you with a better stay next time.
Fair Llevo 13 días de haberme hospedado y no me han echo mi reembolso del depósito que se deja
Business response:
Hola Gabriela, Nos disculpamos por la demora en procesar el reembolso de su depósito. Tenga la seguridad de que el proceso de reembolso suele tardar unos días hábiles, pero el tiempo exacto puede variar según las políticas y los tiempos de procesamiento de su banco. Agradecemos su paciencia y comprensión en este asunto. Si tiene más inquietudes o preguntas, no dude en comunicarse con nuestro personal de recepción para obtener ayuda.
Old hotel with bland breakfast, not worth the money being charged The room appeared dated and it looks like mold was growing in the ceiling of the bathroom-definitely water damaged. The property appeared safe and the air conditioner worked well.
Business response:
Hi Merkida, Your feedback about the breakfast options, room condition, and cleanliness is concerning, and we take it seriously. Rest assured, we will address these issues promptly to ensure a better experience for our guests. We appreciate your compliments on the safety of our property and the functionality of the air conditioner. We hope to have the opportunity to better serve you in the future.
Never again! Charged for deluxe room. Nothing deluxe about it! No carpet, very little furniture other than bed! I wS charged an extra $50 undisclosed deposit that eas suppose to be returned and still has not been put back on my credit card! Never again will I stay at this location or any other property run by foreigners as this is the only time this happens. Makes it impossible to use booking.com when you do not know in advance the situation and reservations ate non refundable and take an hour to show up in computer system. ... read more
Business response:
Hi Bettis, We apologize for the inconvenience and assure you that the conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. If there are any further concerns, please feel free to reach out.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,338 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.