This profile has been claimed by the business owner or representative.
La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Room not made up daily. Had to ask for fresh towels. When received towels were warm from dryer but still damp.
Business response:
Hello Sharon, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with ... read more
Never stayed in the room with a king bed
Very Poor Dave the Manager is very rude, as I was explaining from an email that booking.com wrote stating the Manager could waive the cancelation fee. The Manager Dave didn't acknowledge me . He repeatedly stated call booking.com. I explained again I did speak to booking.com regarding the added room which he has the authority to waive that second added room fee. I only needed one room with 2 queen beds . Dave the Manager talks down to people. Never stayed in the king bed room. I stayed in a room with 2 queen beds. Check your... read more
Business response:
I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,
Good enough for 4 hours of sleep The room was cold and the sheets looked dingy .
Business response:
Know that your voice is of tremendous importance to us and we value your comments about our room and also our sheets. We hope to see you again in the future.
Poor Dave the Manager is very rude, as I was explaining from an email that booking.com wrote stating the Manager could waive the cancelation fee. The Manager Dave didn't acknowledge me . He repeatedly stated call booking.com. I explained again I did speak to booking.com regarding the added room which he has the authority to waive that second added room fee. I only needed one room with 2 queen beds . Dave the Manager talks down to people. It was comfortable. Bathtub was dirty. Nick Was very accommodating and his customer serv... read more
Horrible place, horrible service. Lied about breakfast, try to get extra charges. AVOID AVOID AVOID. The guy at the desk was rude and unhelpful. (The indian guy that came later was good). But when I arrived, the man was a jerk. I tried to cancel, but then you would charge me a day. Secondly, you lied about the breakfast. I rented because I thought it came with breakfast. Not true. And when I ask about it, no real answer. My last day, I was thinking about extending, just because of convenience. I had booking.com open and abou... read more
Business response:
Hello, Terry. We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
Bad Sucio Nada
Business response:
Hello, Abraham. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Bad I never wrote bad, but this time I will write, this guy at the reception 01.05.2022 , from the first seconds said put on a mask, i know he has masks in reception for guests, I didn't have a mask and he said that I should go to the pharmacy and buy a mask, I put my T-shirt on my face, because I was very tired from the road, he did not say which room and about breakfast, i had to ask where is my room on which floor and where is the loundry, he answered with such a look on his face that I live for free here, I was looking f... read more
Business response:
Thank you for you feedback, upon check-in you ignored the 5 SIGNS at the entrance informing you that face mask/covering is required while checking in so my staff informed you that you have to wear a face mask/covering, doesn't mean he dislikes Asian people or anyone for that matter. He also went over the hotel policy with you before you signed it and on there it talks about what is offered for breakfast, and the time breakfast starts and ends. You asked if there was a laundry room on site and you was told yes on the second f... read more
The Smell. Smoking in the rooms. Hallway smell like cigarettes and weed.
Business response:
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,062 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.