La Quinta Inn West Long Branch

3.2

Hospitality
West Long Branch, NJ

About this business

Hospitality Hotels

Location details

109 NJ-36, West Long Branch, NJ, 07764, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.24,808 reviews

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Blanca

5 years ago

Horrible costumer service! My husband and I arrived at 9:30 pm and walked in nicely and quiet into the building to check in. The guy over at the desk was super rude. Didn’t even make eye contact or looked up or say “hi” or anything to welcome us. Basically just threw the papers at us and the pen. And just told me to insert my card to check in. Didn’t even explain about the charge deposit fee. And didn’t even tell us about which was to go for the room or anything. I tried asking about the breakfast hours and continued to igno... read more

Business response:

We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues your encountered were not addressed in a professional manner. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

Rachel

5 years ago

Not pleased at all One entrance only hot room broken refrigerator no ice bucket broken ice machine Location

Business response:

Thank you for sharing the details about your recent visit. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I want to apologize for the housekeeping and maintenance issues that you experienced when staying with us.

Nes

5 years ago

Not as advertised Disclaimer: their pictures are very outdated in the advertisement. Pictures something a lot dimmer with gray sad undertones. I arrived at the check-in at 3 pm. There were two people behind the counter and they were very slow although there was a line forming. One gentle in the back of the line stated ” I'm checking in but, I need to use the bathroom.” the woman who appeared to be the manager told him there was NO restroom he could use he’d have to wait until he checked in. I should have known at that point ... read more

Anllely

5 years ago

Fair I feel for the price being charged and the limitations of the facility whether it’s due to the circumstances going on in the world today the price is a bit much.

Business response:

Thank you for taking the time to submit your review. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We want every guest to feel welcomed like family and we hope for many happy returns.

Maribel

5 years ago

Precio y desayuno No me gusto q colocaron que incluye desayuno y nos dieron un agua pequeña y una barra de cereal con una galleta, y no tengan ni café. En realidad me pareció costoso. Muy amable el persona, limpio y cómodo

Business response:

We appreciate the comments, especially with regards to your opinion of our hotel. Please do consider us again on your next visit to the area.

Melissa

5 years ago

Bad

Jullisa

5 years ago

Bad

Shelby

5 years ago

Disappointing

Anonymous

5 years ago

nothing good to say The room had an odor like there was wet rug or something that was damp and paying almost $200 for one night and nothing was open! Like pool, gym etc. And breakfast was included. But wasn't, was told there giving out a bag with water a fruit cup and something else (forgot) told lady wish the website was more to the point on what's open and what there giving out. But was told that's why I should of call and ask!!! Never will I stay here The beds where comfortable.