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La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Our waiter was nice but refused to make any adjustments to everything we ordered. Was told that’s the way it comes period! Also we were unhappy that there was only 2 chicken dishes. When I asked waiter if there were other chicken dishes he said No. Just the 2 listed on menu which was Parmesan and 1/2 roasted chicken which we did not want either. When a manager came to remove dishes from our table I mentioned the lack of chicken dishes and she proceeded to tell me that ALL dishes can be made with chicken! Not a good way to... read more
Business response:
Your concerns are noted. We are here to address your concerns. Thank you for your honesty.
Sadly, the once-signature lasagna now just sits in a cheese sauce. Thin noodles are wider and there is less beef. The salmon was not not fully cooked and the kale vegetable was slimy and chewy. The noise level from the open kitchen is loud clanging pans and dishes. What happened to one of our favorite restaurants? We did not complain, because the hostess had already reseated us away from the kitchen after being unable to bear the noise. The service was excellent.
Business response:
We sincerely apologize for falling short of your expectations, Dorothy. We are truly sorry to hear that your experience with the lasagna, salmon, and kale vegetable did not meet the standards you had come to love and expect from us. We completely understand how disappointing it must have been to notice changes in the lasagna, from the noodles to the beef, as well as the concerns with the salmon not being fully cooked and the slimy texture of the kale. These are issues that we take very seriously, and we regret that your dini... read more
Business response:
We sincerely apologize for the experience you had with us. We truly value your feedback and want to ensure that every guest who visits our Italian restaurant has a positive and memorable dining experience. We appreciate you taking the time to share your thoughts with us, and we hope to hear from you soon.
3rd time being at this restaurant. My daughter and I typically love the food here but last night the food was substandard and the service was worse. We did arrive later in the evening than we normally arrive and the entire meal felt rushed because of it. Pretty disappointed but I'm hoping it was a one off bad experience.
Business response:
Thank you for your honesty, James. We're sorry the food and service fell short during your last visit. We hope to restore your confidence on your next visit.
The steak was great but all of the pasta dishes that we ordered was terrible! The noodles were over cooked and the chicken was dry and the seafood was not cooked! But we got a private room so our seating was great! The service was good!
Business response:
Thank you for taking the time to share your detailed feedback with us, Michelle. We are truly sorry to hear that the pasta dishes did not meet your expectations during your visit. It is certainly disappointing to learn about the overcooked noodles, dry chicken, and undercooked seafood, as that is not the experience we want for our guests. We completely understand how frustrating it can be when some dishes fall short, especially when you are dining with us. On a positive note, we are glad to hear that the steak was great and ... read more
Business response:
We appreciate you taking the time to provide your feedback, Anonymous. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
My meal was way overpriced. Huge plate of risotto and only 4 scallops. The mushroom ravioli was delicious and the gelato was amazing. The server was very nice but seemed more attentive to other people, we were there almost 2 hours!
Business response:
We are overjoyed to hear that you enjoyed the mushroom ravioli and gelato. We apologize for any inconvenience caused by the portion size and service.
We’ve eaten at La Strada many times. Lately the food quality is more like Olive Garden with a nicer ambiance. The service is still decent. I wish they would enforce the dress code unless that has gone away too.
Business response:
We are disappointed to hear about your recent experience at La Strada. As longtime customers who have dined with us many times, your perspective carries significant weight with us. Your feedback regarding the food quality and dress code concerns is valuable to us, and we take these observations seriously.
Was going for my birthday dinner with my family and was disappointed with the food and service. Will not be going back.
Business response:
We're sorry to hear about your experience at La Strada, especially during such a special occasion as your birthday dinner with your family. We understand how disappointing it must have been when the food and service didn't meet your expectations for what should have been a memorable celebration.
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,855 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.