Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,373 reviews

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5 years ago

Good Room by elevator, Noisy ALL night. Could not get solid sleep. Not enough pillows, the few we had were small. Requested a check out time of 11-12pm. Room service came by knocking & attempted to open the door at 8am. If not for the interior door lock they would have came right in. No "Do Not Disturb" sign. We had to check IN & OUT through another hotel (Isle casino). Very Inconvenient! Thanks to Booking for giving us a heads up. The room was clean & had a large open floorplan. Easy to get to from parking garage.

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more

John

5 years ago

Very Good Easy check in , nice helpful staff Clean

Business response:

Thank you for taking the time to share your kind words, John. We truly appreciate you sharing your experience at Lady Luck Casino Black Hawk.

Alexis

5 years ago

Exceptional

Business response:

Thank you for taking the time to share your experience with us, Alexis. We hope to welcome you back soon for another great time at Lady Luck Casino Black Hawk!

Mejia

5 years ago

Exceptional

Business response:

Thank you, Mejia! We hope to welcome you back for another great stay. We appreciate your patronage and hope to see you at Lady Luck Casino Black Hawk soon.

Monica

5 years ago

Wonderful No bottled water in the room. On li y one trash can Location and bed was very comfortable

~boss

5 years ago

Very Good

Business response:

Your gracious comments are very much appreciated! We are thrilled that you enjoyed your time at Lady Luck Casino Black Hawk. We are committed to making your future visits as good as this one.

Karl

5 years ago

Exceptional

Business response:

Thank you for sharing your review, Karl. We are very pleased to learn you enjoyed your overall visit with us at Lady Luck Casino Black Hawk and hope to welcome you again soon.

Tara

5 years ago

Very Good The lady at the hotel didn't tell us anything about the hotel , where the room was, if they allowed dogs, when checkout was or anything? We had to keep coming down to ask . She wasn't very nice as well Casino was open all night

Business response:

Our apologies for your poor experience at check-in, Tara. We do hope you will give us another opportunity to welcome you back to Lady Luck Casino.

Shablo

5 years ago

Good The carpet wasn't well vacuumed. This made me wonder what else had been rushed through. Comfortable bed. Clean bathroom.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Shablo. We apologize that your stay did not meet your expectations. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.