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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Nobody at lobby desk...kiosk out of order..no service whatsoever
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Ac did not work well. Self check in kiosks didn’t recognize newer drivers license and no staff to help. Had to check in at another hotel that owned it but was far away with luggage and a gf that just had knee surgery.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
The room was not clean, there was floss pick on the bathroom floor. The fridge was not plugged in and I had to move it from the cabinet (no plug inside) to the floor across the room. I can deal with the above. What I cannot deal with is the room was supposed to be smoke free. It smelled like someone had smoked in the room for a week. My clean clothes smelled when I left. Also, we tried to eat in the casino on Saturday night at 8:30pm. The only food offered was one guy cooking up tacos in the casino.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
No front desk, no cleaning service even though we stayed 3 nights and there were dead bugs in the room.
Business response:
We appreciate your feedback, Amanda. We are working closely with our Housekeeping team to ensure each room is thoroughly cleaned before and after each stay. We hope to welcome you back with a new outlook on our hotel.
No check in staff. Long long walks , confusing locations
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Hard to find staff
Business response:
Thank you, Julie. We hope to welcome you back again soon.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.