Lady Luck Casino Black Hawk

Name: Lady Luck Casino Black Hawk
Address: 340 Main Street, Black Hawk, CO, 80422, US
Telephone: (775) 786-5700
Rating: 3.8

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,369 reviews

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Craig

2 years ago

Very Good

Business response:

We're thrilled to hear that you had a very good experience at Lady Luck Casino Black Hawk. Thank you for your feedback!

Philip

2 years ago

Nice place to stay. Check in is not until 4 pm. If you want to check in earlier, there is a fee. Our shower did not work due to hard water. The lift handle was plugged with calcification. Front desk sent a very knowledgeable maintenance worker but unfortunately we were backed up against the 11 am check out time by the time it was fixed. The front desk did refund us the $16.63 resort fee. We stayed in a King Deluxe room. Plenty of room. Bed was very comfortable and room was clean. Good location.

Business response:

We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with our maintenance team. Thank you for choosing Lady Luck Casino Black Hawk.

Cynthia

2 years ago

We loved the area of Red Hawk but probably won’t return to your resort No microwave was inconvenient since we travel out of a camper van. The bed was not comfortable. Clean rooms

Business response:

We're always looking for ways to improve our guest experience, so please tell us what we can do to make things better for you in the future. In the meantime, thank you for staying with us here in Black Hawk!

Edwards

2 years ago

Wonderful

Business response:

We're excited to hear that you had a wonderful experience at Lady Luck Casino Black Hawk. Thank you for your feedback!

Ray

2 years ago

Very Good

Business response:

We are happy to hear that you had a very good experience at Lady Luck Casino Black Hawk. Thank you for sharing your feedback!

Haylee

2 years ago

Overall basically a good experience, minus the unfortunate disrespect. I honestly have no complaints minus the greeters, they were so rude and blunt and just made us feel so unwelcome. I get people have bad days, but it was multiple people and that was a huge downfall. Even a few days later and weve been a little caught up on that as we’ve been traveling across country for the last three weeks and that was the worse encounter we have had with employees somewhere. Minus that, everything was clean and the casino was nice etc. ... read more

Business response:

Apologies for any inconvenience you experienced with our greeters. We will address this issue with our team to ensure a more welcoming atmosphere for all guests. We greatly appreciate your feedback and are glad to hear that you enjoyed the cleanliness and facilities of our casino. Thank you for choosing Lady Luck Casino Black Hawk.

Lynda

2 years ago

Let people know there's construction The construction , no window view .. people outside window making noise pounding.. No shampoo ,conditioner, soap in room .. The air-conditioning was horrible. The room and casino were nice

Business response:

Thank you for bringing this to our attention, Lynda. We apologize for the inconvenience caused by the construction and noise outside the window. We will address the issues with the amenities in the room and the air-conditioning. We appreciate your feedback and hope to provide a better experience for you in the future. Please feel free to reach out to us at (775) 786-5700 if you have any further concerns.

Tammy

2 years ago

Pleasant We got sick after eating at one of the restaurants. We thought the food tasted off. But chalked it up to maybe a spice on it. But was sick 24 hours later The room was nice.

Business response:

We're concerned to hear about your experience at Lady Luck Casino Black Hawk. Please contact us at (775) 786-5700 so we can address this issue promptly. Thank you for bringing this to our attention.