Lady Luck Casino Black Hawk

Name: Lady Luck Casino Black Hawk
Address: 340 Main Street, Black Hawk, CO, 80422, US
Telephone: (775) 786-5700
Rating: 3.8

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,220 reviews

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Susan

2 years ago

Wonderful

Business response:

We're happy to hear you had a wonderful experience at Lady Luck Casino Black Hawk. Thank you for your feedback.

Lacey

2 years ago

Pleasant The only TV we could get was pay for movies, no local Denver channels or news. No shower gel a available, container was there but no gel Price was good, room was clean

Business response:

Thank you for sharing your concerns. We apologize for the lack of local TV channels and shower gel availability. We will address these issues promptly. Your feedback is valuable to us.

Apodaca

2 years ago

Casino was small and not a lot of choices. Beds were not comfortable and felt Like they sloped to one side. Bath tub spout was broken off. Didn’t have breakfast

Business response:

We value your input and apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We will address the issues with the beds and the bathtub spout to ensure a more comfortable experience for our guests. Thank you for bringing these concerns to our attention. If you have any further feedback, please feel free to contact us at (775) 786-5700.

Lakota

2 years ago

Good The TV didn't work for us. Dirty wash cloth in the corner of the room by the window. It was challenging to check in at the front desk because they were closed and had the self check in machine for it won't accept your ID, so I had to walk across to the other side of the casino floor to check in person at another casino and the guy said he made the self check that way so we can have people check in there hotel. But I had all my bags with my husband at the lucky lady front desk waiting on me to return, so that took time a... read more

Business response:

Apologies for any inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We will address the issues with the TV and cleanliness immediately. Thank you for bringing this to our attention. Please feel free to contact us at (775) 786-5700 for any further assistance.

Cristi

2 years ago

Wonderful The building was undergoing structural repairs, and that means noise and dust. Honestly, we just booked a stopover during a very long roadtrip. We found a Las Vegas style property with casino, restaurants, huge parking and a very nice town. Much more than we expected.

Business response:

Thank you for sharing your concerns about the ongoing structural repairs. We appreciate your feedback and hope you enjoyed the rest of your stay at Lady Luck Casino Black Hawk. If you have any further comments or suggestions, please feel free to contact us at (775) 786-5700.

Jacquelyn

2 years ago

It was ok First room smelled like a sewer. Second room did not have a view due to the window covering What breakfasts firstcroom

Business response:

Your feedback is invaluable to us. We apologize for the issues you experienced during your stay. Please contact us at (775) 786-5700 so we can address your concerns and make it right. Thank you for bringing this to our attention.

Dana

2 years ago

Exceptional

Business response:

Thank you for your review! We are honored to hear that you had an exceptional experience at Lady Luck Casino Black Hawk. If you have any feedback or suggestions for us, please feel free to reach out at (775) 786-5700.

Shawn

2 years ago

Good It's too spread apart. Only one elevator Price and staff help

Business response:

We regret to learn about your experience at Lady Luck Casino Black Hawk. We will address the issue with the elevator and strive to improve the layout for our guests. Thank you for your feedback.