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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions
Good The TV didn't work for us. Dirty wash cloth in the corner of the room by the window. It was challenging to check in at the front desk because they were closed and had the self check in machine for it won't accept your ID, so I had to walk across to the other side of the casino floor to check in person at another casino and the guy said he made the self check that way so we can have people check in there hotel. But I had all my bags with my husband at the lucky lady front desk waiting on me to return, so that took time a... read more
Business response:
Apologies for any inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We will address the issues with the TV and cleanliness immediately. Thank you for bringing this to our attention. Please feel free to contact us at (775) 786-5700 for any further assistance.
Wonderful The building was undergoing structural repairs, and that means noise and dust. Honestly, we just booked a stopover during a very long roadtrip. We found a Las Vegas style property with casino, restaurants, huge parking and a very nice town. Much more than we expected.
Business response:
Thank you for sharing your concerns about the ongoing structural repairs. We appreciate your feedback and hope you enjoyed the rest of your stay at Lady Luck Casino Black Hawk. If you have any further comments or suggestions, please feel free to contact us at (775) 786-5700.
It was ok First room smelled like a sewer. Second room did not have a view due to the window covering What breakfasts firstcroom
Business response:
Your feedback is invaluable to us. We apologize for the issues you experienced during your stay. Please contact us at (775) 786-5700 so we can address your concerns and make it right. Thank you for bringing this to our attention.
Exceptional
Business response:
Thank you for your review! We are honored to hear that you had an exceptional experience at Lady Luck Casino Black Hawk. If you have any feedback or suggestions for us, please feel free to reach out at (775) 786-5700.
Good It's too spread apart. Only one elevator Price and staff help
Business response:
We regret to learn about your experience at Lady Luck Casino Black Hawk. We will address the issue with the elevator and strive to improve the layout for our guests. Thank you for your feedback.
Very Good
Business response:
We're overjoyed to hear that you had a very good experience at Lady Luck Casino Black Hawk. Thank you for your feedback!
Exceptional Getting woke up at 7am from loud people, out side my window and air condition didn't work and no.microwave other then that it was good night of sleep until morning Elevators were close to roo.
Business response:
It's regrettable to hear about your experience, Jo. We apologize for the inconvenience caused by the noise and issues with the air conditioning. We appreciate your feedback and will work to improve these areas. Thank you for sharing your thoughts with us.
Very Good
Business response:
We appreciate your positive feedback, Icestriker. Thank you for visiting Lady Luck Casino Black Hawk. If you have any concerns or suggestions, please feel free to reach out to us at (303) 998-7777.
It was okay The walls are super thin you can hear your neighbors and the bed was so hard. In our bathroom the floor had some trash. The portable mirror had finger marks all over it. Nice location
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for all our guests. Thank you for bringing this to our attention.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,369 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.