Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,220 reviews

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2 years ago

Clean, comfortable stay and I felt safe. No sweet-n-low or equate sweetener for coffee so I didn't bother making anything. No plastic cups, just coffee cups. The bathroom light in the shower was not working. One window curtain was droopy. I like the parking garage. The checking-in kiosk was super easy.. The room was comfortable and I felt safe.

Business response:

We apologize for the inconveniences you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for future guests. Thank you for choosing us.

Wendy

2 years ago

Exceptional exceptional stuff Clean and comfortable 10/10

Business response:

We're thrilled to hear that you had an exceptional experience at Lady Luck Casino Black Hawk, Wendy! Thank you for the positive feedback and we hope to see you again soon.

Heather

2 years ago

Exceptional The bed wasn't super comfy, but it wasn't horrible. The amount of pillows provided for two was less than we wanted. I liked the staff, the check in guy for the hotel was amazing! I totally spaced his name but he had us laughing the whole time checking us in!

Business response:

We appreciate your feedback, Heather. We apologize for the discomfort you experienced with the bed and pillows. We will address this issue with our team to ensure a more enjoyable stay for our guests. Thank you for highlighting our amazing staff member at check-in. We hope to welcome you back for an even better experience.

Sarkis

2 years ago

Was ok. Check in was closed at night and I had to walk a mile to next door to check in and walk back. Very inconvenient.

Business response:

We apologize for the inconvenience you experienced during your stay. We will address the issue with our check-in process to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention.

Brigette

2 years ago

Exceptional

Business response:

We're thrilled to hear you had an exceptional experience at Lady Luck Casino Black Hawk, Brigette! Thank you for taking the time to share your positive feedback.

Reid

2 years ago

Very Good

Business response:

We appreciate your positive feedback, Reid. Thank you for visiting Lady Luck Casino Black Hawk!

Heather

2 years ago

Exceptional

Business response:

We're thrilled to hear that you had an exceptional experience at Lady Luck Casino Black Hawk, Heather. Thank you for taking the time to leave us a positive review!

Laurs

2 years ago

Pleasant I did not sleep either nights ,there was a constant sqeeking noise like someone was opening a drawer or closest allnight long. Not happy! Need an extra blanket. To.

Business response:

We apologize for the inconvenience you experienced during your stay. We will address the noise issue and ensure it is resolved. Please feel free to contact us at (303) 998-7777 for any further assistance. Thank you for your feedback.