Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

Get directions

3.89,220 reviews

Select a rating

Bulling

2 years ago

Wonderful

Business response:

Thanks for the love, Bulling! We're so glad you had an amazing time at our casino. Please let us know if you have any other feedback or suggestions. We're always looking for ways to improve, and we appreciate your input. We hope to see you again soon!

Leeann

2 years ago

Good

Business response:

Thank you for your feedback, Leeann. We appreciate your review and are glad to hear that you had such a good experience at Lady Luck Casino Black Hawk.

Willey

2 years ago

Good

Business response:

Thank you for your review, Willey. We appreciate your feedback and are glad to hear that you had a good experience at Lady Luck Casino Black Hawk. If you have any further comments or suggestions, please feel free to reach out to us.

Isidore

2 years ago

Great time, we had fun... Look above. Better Pillows. It was a good time...We'll probably be back soon. Although the rooms need better pillows

Business response:

Thank you for your review, Isidore. We're glad to hear that you had a great time and enjoyed your visit to Lady Luck Casino Black Hawk. We appreciate your feedback regarding the pillows in the rooms and will take it into consideration for future improvements. We look forward to welcoming you back soon for another enjoyable experience.

Fawn

2 years ago

great location, staff and facilities but could use some work on the conditions for sleeping. The shower is back wards and confusing and the shower head is to low. The inability to control the heat it was way too hot in there which caused us to get poor sleep. In addition to only having 3 flat pillows. Valerie at check was so pleasant and helpful. I find the location to be perfect and the ability to get around without having to go outside. Horse shoe bar restaurant has good food.

Business response:

Thank you for your feedback, Fawn. We appreciate your kind words about our location, staff, and facilities. We apologize for any inconvenience you experienced with the sleeping conditions, shower, and heat control. We will take your comments into consideration to improve our services. We're glad to hear that Valerie provided you with pleasant and helpful service. We hope you enjoyed your time at Lady Luck Casino Black Hawk.

Mary

2 years ago

You don’t get a lot of value for the expensive cost of this property It’s old stained window coverings and no amenities at all. No work out room , no pool or hot tub, no restaurants that were open. When we asked for an extra pillow they said they did t have any. They put three tiny pillows in a king size bed. Beautiful location and scenery

Business response:

We appreciate your feedback, Mary. We apologize for any inconvenience you experienced during your visit to Lady Luck Casino Black Hawk. We understand your concerns regarding the lack of amenities and the condition of the property. We will take your comments into consideration as we strive to improve our offerings. Thank you for highlighting the beautiful location and scenery. If you have any further concerns, please feel free to reach out to us.

Sonya

2 years ago

Very Good not enough choices on menu Wait staff was very friendly

Business response:

Thanks for the review, Sonya! We appreciate your feedback and are glad you enjoyed the service. Sorry to hear about the limited menu choices, we'll work to improve that. Thanks for helping us make our restaurant better!

Renee

2 years ago

Exceptional Everything will. E Be returning

Business response:

Thank you for your exceptional review, Renee! We're thrilled to hear that you had a great experience at Lady Luck Casino Black Hawk. We appreciate your feedback and look forward to welcoming you back in the future.

Patrick

2 years ago

Very Good

Business response:

Thank you for your review, Patrick! We appreciate your feedback and are glad to hear that you had a very good experience at Lady Luck Casino Black Hawk. If you have any further comments or suggestions, please feel free to reach out to us.