Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,370 reviews

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Nicholas

2 years ago

Great stay after a day of skiiing. The room was very hot when we arrived and even after turning the heat off to cool it never cooled off. It was a great location especially for the price. The staff were very friendly as well.

Business response:

Thank you for your feedback, Nicholas. We appreciate your kind words about our location and friendly staff. We apologize for the inconvenience you experienced with the room temperature. We will address this issue to ensure a more comfortable stay for our guests in the future.

Ron

2 years ago

Very Good Could not check in early without an extra fee even though it was a very slow season. Also, auto check in instead of in person Convenient. Value. Clean.

Business response:

We appreciate your feedback, Ron. We apologize for any inconvenience you experienced regarding the early check-in fee. We understand your frustration, especially during a slow season. We will take your comments into consideration for future improvements. Thank you for highlighting our convenient auto check-in process, cleanliness, and value. We hope to serve you better in the future.

Martha

2 years ago

Very Good No receipt for the room Easy access and walkways to the casino

Business response:

Thank you for your feedback, Martha. We're glad to hear that you had a very good experience at Lady Luck Casino Black Hawk. We apologize for any inconvenience regarding the receipt for the room. We appreciate your patronage and hope to see you again soon.

Meyer

2 years ago

Very Good

Business response:

Thank you for your positive review, Meyer! We're glad to hear that you had a very good experience at Lady Luck Casino Black Hawk.

Yvonne

2 years ago

Good

Business response:

Thank you, Yvonne!

Valdez

2 years ago

It was okay The distance from one casino to the other Didn’t make it for breakfast

Business response:

Thank you for the 5-star review! We are delighted to learn you enjoyed your visit with us at Lady Luck Casino Black Hawk and appreciate you taking the time to share your experience.

Joseph

2 years ago

Exceptional

Business response:

Thank you for reviewing us, Joseph! We are very pleased to learn you enjoyed your overall visit with us at Lady Luck Casino Black Hawk.

Dallas

2 years ago

Good Paid extra for checking in early.

Business response:

Thank you for your feedback, Dallas. We appreciate your visit to Lady Luck Casino Black Hawk. We apologize if the early check-in fee was not up to your expectations. We value your input and will take it into consideration for future improvements.

Harris

2 years ago

I definitely will return and make the best of my visit. The customer services staff ladies are awfully rude, compared to the men. I enjoyed having the breakfast there. It was delicious and I wasn't rushed out.

Business response:

Thank you for your review, Harris. We appreciate your feedback and are glad to hear that you enjoyed the breakfast at Lady Luck Casino Black Hawk. We apologize if you experienced any rudeness from our customer service staff and will address this issue. We value your patronage and look forward to welcoming you back for another enjoyable visit.