Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,370 reviews

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Sarkis

2 years ago

Was ok. Check in was closed at night and I had to walk a mile to next door to check in and walk back. Very inconvenient.

Business response:

We apologize for the inconvenience you experienced during your stay. We will address the issue with our check-in process to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention.

Brigette

2 years ago

Exceptional

Business response:

We're thrilled to hear you had an exceptional experience at Lady Luck Casino Black Hawk, Brigette! Thank you for taking the time to share your positive feedback.

Reid

2 years ago

Very Good

Business response:

We appreciate your positive feedback, Reid. Thank you for visiting Lady Luck Casino Black Hawk!

Heather

2 years ago

Exceptional

Business response:

We're thrilled to hear that you had an exceptional experience at Lady Luck Casino Black Hawk, Heather. Thank you for taking the time to leave us a positive review!

Laurs

2 years ago

Pleasant I did not sleep either nights ,there was a constant sqeeking noise like someone was opening a drawer or closest allnight long. Not happy! Need an extra blanket. To.

Business response:

We apologize for the inconvenience you experienced during your stay. We will address the noise issue and ensure it is resolved. Please feel free to contact us at (303) 998-7777 for any further assistance. Thank you for your feedback.

Kaska

2 years ago

Exceptional

Business response:

Thanks you, Kaska! Visit again soon!

Aaron

2 years ago

Very Good

Business response:

Thank you, Aaron! Your positive feedback is certainly appreciated and we look forward to welcoming you back again for another great time!

Edwards

2 years ago

Good place, tough to find and very confusing. Extra night cost was rather enticing. Confusing to find! I book with Lady Luck and get assigned a room with an affiliated hotel (the horse shoe) even more confusing was the fact that it was referred to as the Isle Hotel. Very hard to navigate once inside. I was wandering around with all my luggage tryna locate my room using 3 elevator rides to the wrong floor until i finally called someone. Clean comfy close to gaming and bus stop

Business response:

We apologize for the confusion you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will work on improving our signage and directions to make it easier for guests to find their rooms. Thank you for mentioning the cleanliness and proximity to gaming and the bus stop.

Sanders

2 years ago

Friendly staff Dave the hotel staff he was amazing The hotel staff was very nice.

Business response:

Thank you for your positive review, Sanders! We're glad to hear that you had a great experience with our friendly hotel staff, especially Dave. We appreciate your feedback and hope to see you again soon at Lady Luck Casino Black Hawk.