Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,220 reviews

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Joseph

2 years ago

Exceptional

Business response:

Thank you for reviewing us, Joseph! We are very pleased to learn you enjoyed your overall visit with us at Lady Luck Casino Black Hawk.

Dallas

2 years ago

Good Paid extra for checking in early.

Business response:

Thank you for your feedback, Dallas. We appreciate your visit to Lady Luck Casino Black Hawk. We apologize if the early check-in fee was not up to your expectations. We value your input and will take it into consideration for future improvements.

Sanchez

2 years ago

Wonderful

Business response:

We're so happy to see you had a wonderful time with us, Sanchez! We look forward to seeing you again very soon!

Harris

2 years ago

I definitely will return and make the best of my visit. The customer services staff ladies are awfully rude, compared to the men. I enjoyed having the breakfast there. It was delicious and I wasn't rushed out.

Business response:

Thank you for your review, Harris. We appreciate your feedback and are glad to hear that you enjoyed the breakfast at Lady Luck Casino Black Hawk. We apologize if you experienced any rudeness from our customer service staff and will address this issue. We value your patronage and look forward to welcoming you back for another enjoyable visit.

Salvatore

2 years ago

Exceptional

Business response:

Thank you for your exceptional review, Salvatore! We appreciate your positive feedback and are delighted to hear that you had a great experience at Lady Luck Casino Black Hawk.

Keith

2 years ago

Good

Business response:

We appreciate your feedback, Keith!

Leilanni

2 years ago

Very Good

Business response:

Thank you, Leilanni! We look forward to welcoming you back again very soon!

Mier

2 years ago

Very Good

Business response:

Thank you for your review, Mier! We appreciate your feedback and are glad to hear that you had a very good experience at Lady Luck Casino Black Hawk.

Renee

2 years ago

Exceptional There was no ice container in our room I spoke with housekeeping in spanish and English asking for a container they said they would bring my room one I could hear them talking amongst themselves saying there were no more. Nobody came to my room no body called my room for followup. This should have been resolved and it never was. We stay here all of the time

Business response:

Thank you for bringing this to our attention, Renee. We apologize for the inconvenience you experienced with the ice container in your room. We appreciate your feedback and will address this issue with our housekeeping team to ensure it doesn't happen again.