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LOOK Dine-In Cinemas
- Movie Theater
- Dobbs Ferry, NY
About this business
Location details
1 Hamilton St, Dobbs Ferry, NY, 10522, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:30 p.m. | |
| Tue | 12:00 p.m. to 10:30 p.m. | |
| Wed | 12:00 p.m. to 10:30 p.m. | |
| Thu | 12:00 p.m. to 10:30 p.m. | |
| Fri | 12:00 p.m. to 10:30 p.m. | |
| Sat | 12:00 p.m. to 10:30 p.m. | |
| Sun | 12:00 p.m. to 10:30 p.m. |
Took my 7 yr. old granddaughter to see King of kings although the movie was great, sound system terrific, seats comfortable, waited over an hour for edamame, pretzel bites and cold salad.. arrived at 1230 for a 1250 show and ordered on arrival..received food at 1:45 unacceptable... don't take your kids to this theater! Also called the local phone number to try and ask where food was and went right to v/m.. need to get more help or trim down the menu just horrible
Business response:
We're sorry to hear your visit didn’t meet expectations. We take this kind of feedback seriously and would like to connect with you. Please contact us at www.lookcinemas.com/contact so we can make it right.
While the theater is convenient to get to and the price for their yearly Infinity pass of $99 is hard to beat their service is very hit or miss. Most recently I purchased a ticket at 530 pm for their Monday night mystery movie that started at 7pm. I was shocked when I got to the theater at 6:30 only to find it locked and no one inside. Instead they posted a small red sign on the door that the theater was closed until Wed the 16th. to say I was disappointed was an understatement. There was a father and son right behind me who... read more
Business response:
Thank you for your detailed feedback. We truly appreciate your support and understanding, especially during moments where we’ve fallen short of expectations. We sincerely apologize for the unexpected closure and the issues with food delivery — we’re actively working on improving both communication and service to ensure a better experience moving forward. Carlos will certainly be happy to know his efforts are recognized! We’re glad you enjoy the convenience and value of the Infinity pass, and we’re always striving to make ea... read more
I've never had a problem here...until tonight. (Monday April 7) I have tickets for the 7pm "Secret Cinema". Imagine my surprise to find the theatre closed! What's going on? I went back to the website and there are no showings until Wednesday. Yhat doesn't help me and my lost tickets!
Business response:
Thanks for bringing this to our attention. This isn't the experience we aim to provide, and we'd like the opportunity to address it with you. Feel free to reach out to us at www.lookcinemas.com/contact so we can follow up properly.
Sadly from my last 2 experiences at look has been terrible. The manager was horrible and hearing that their best bartender Sol was no longer there topped it for me and my partner she was definitely one of their best employees always so welcoming and happy. Bathrooms are disgusting. And food is never out at a timely manner.
Business response:
We're sorry to hear your visit didn’t meet expectations. We take this kind of feedback seriously and would like to connect with you. Please contact us at www.lookcinemas.com/contact so we can make it right.
Clean your bathrooms! Teach your employees not to have loud conversations during the movie, and please clean the bathrooms, it's nasty!
Business response:
We appreciate your feedback and take cleanliness and guest experience very seriously. The state of our restrooms and any disruptions from staff during a movie are unacceptable, and we sincerely apologize. We will be addressing these concerns with our team to ensure a better experience for all guests. If you’d like to share more details, please reach out to our guest services team at www.lookcinemas.com/contact. Thank you for bringing this to our attention.
Was not impressed and will not be returning to this establishment. The waitress was very friendly and sweet. They charge an extra $1 for jalapeños on nachos how is that an extra and not a staple ingredient on nachos. The cocktail was more equivalent to a $13 cup of sweet juic I will try a dine in theater in Williamsburg.
Business response:
We appreciate you giving us a try and for your kind words about our staff. We're sorry to hear the food and drinks didn’t meet your expectations. Pricing and ingredients are set to balance quality and variety, but we understand your frustration and will share your feedback with our team. We’d love another chance to impress you in the future. If you'd like to share more about your experience, please reach out at www.lookcinemas.com/contact.
Went there the other day and saw a mouse run across the theater and when i told the employee they said "it's normal and they have people telling them that all the time". The manager he was also very rude ! Would NOT recommend going here at all !!!
Business response:
We appreciate you bringing this to our attention, and we take concerns like this very seriously. What you described is absolutely not the standard we hold ourselves to, and it’s disappointing to hear that your concern wasn’t handled with more urgency and professionalism. We have addressed this internally and it has been properly resolved.
We love the dine in experience. I love the food choices a but expensive but so is everything in New York. The customer service or lack there of could use a lot of work. I understand the staff is young and this is probably their first experience but it would be nice to attend the customers and not act like you're miserable . Most of the staff are unapproachable and not welcoming. You do get a few gems here and there that make up for the shitty service. The place gives a fend for yourself kind of feel. My family always has a g... read more
Business response:
Thank you for taking the time to share your thoughts. We're happy to hear that you enjoy the dine-in experience and the food selection! We understand that our pricing may be higher than expected, but as you mentioned, it reflects the New York area. That said, we're genuinely sorry to hear about the service issues you've experienced. It’s important to us that every guest feels welcomed, and we appreciate your feedback about the staff’s attitude. We’re actively working on providing better training and fostering a more positiv... read more
my last 3 times at look cinemas: 1) ac goes out. sweating the whole time. 2) popcorn machine broken. 3) now tonight...we ordered popcorn and 2 drinks. our drinks never came. we complained multiple times. one staff member said "i'm a bartender." another staff member said "i'm a chef." the drinks nowhere to be found. not to mention, the population that attends this place is absolutely embarrassing. young immature kids hanging out and talking all movie and not one staff member does a thing to stop it. we are neve... read more
Business response:
Hey Veronica! Thank you for sharing your recent experiences with us. We are genuinely sorry to hear about the issues you've encountered during your visits. The challenges with the air conditioning, popcorn machine, and drink service you described are unacceptable, and we appreciate you bringing them to our attention. Additionally, we take concerns about guest behavior seriously, and it's disappointing to hear that our staff did not address this during your visit. Your feedback is invaluable, and we will be addressing these... read more
Frequently asked questions about LOOK Dine-In Cinemas
How is LOOK Dine-In Cinemas rated?
LOOK Dine-In Cinemas has a 3.6 star rating with 1,856 reviews.
When is LOOK Dine-In Cinemas open?
LOOK Dine-In Cinemas is closed now. It will open at 12:00 p.m.