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LOOK Dine-In Cinemas
- Movie Theater
- Dobbs Ferry, NY
About this business
Location details
1 Hamilton St, Dobbs Ferry, NY, 10522, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:30 p.m. | |
| Tue | 12:00 p.m. to 10:30 p.m. | |
| Wed | 12:00 p.m. to 10:30 p.m. | |
| Thu | 12:00 p.m. to 10:30 p.m. | |
| Fri | 12:00 p.m. to 10:30 p.m. | |
| Sat | 12:00 p.m. to 10:30 p.m. | |
| Sun | 12:00 p.m. to 10:30 p.m. |
who runs out of popcorn on a sat afternoon a poorly managed look in dobbs .. this place just can't get it right ..
Business response:
Hi Erik! We deeply appreciate your feedback regarding your recent experiences at our Look location. We sincerely apologize for the disappointment and frustration you've encountered during your visits. Your feedback is truly valuable as we continuously strive to enhance our services and facilities. We understand your concerns regarding restroom cleanliness, food quality, and customer service interactions. Your observations about the theater conditions, such as sticky floors and uncomfortable temperatures, are also noted and ... read more
Food didn't come. Waiter says kitchen got slammed. Chiefs were on there phones. DO NOT COME.
Business response:
We apologize for the inconvenience you experienced during your recent visit. It's unacceptable for our guests to have to wait for their food, and we understand your frustration. We take these issues seriously and will address them with our kitchen staff to ensure it doesn't happen again. Your feedback helps us improve, and we hope you'll give us another chance to provide you with a better experience in the future. If there's anything we can do to make it right, please don't hesitate to reach out.
I really want to like this place since it is absolutely beautiful and has a classy feel. Aaron is the hardest working person here. However, the place is very much understaffed. Online instructions state to get here20 min early and order your food, but after telling a very nice Aaron 3 times, I learned they didn't have a "turn down" team or manager on staff to help take the lead with challenges. So 10 minutes before the movie, Aaron had to leave the front area to clean up the theatre by himself. Seats are comfy and food was... read more
Business response:
We appreciate your feedback and apologize for any inconvenience you experienced during your visit. We're glad to hear that Aaron provided excellent service, but we understand your concerns about understaffing and the lack of a "turn down" team or manager on duty. We'll address these issues internally to ensure a smoother experience for our guests in the future. Your satisfaction is important to us, and we hope you'll give us another chance to exceed your expectations on your next visit. If there's anything else we can do to ... read more
last 2 times we've had terrible experiences at the Look Dobbs Ferry. first time ever I had been to a theatre that didn't have the heat going in the dead of winter in New York. they tried to tell me it was working but it was freezing. they didn't apologize or offer any kind of refund. last week we went again. first showing of the day the ladies room stall had per all over it so obviously no one had cleaned it from the previous day. I saw one of the employees eat from a popcorn as he was bringing it to a customer in the theat... read more
Business response:
We're truly sorry to hear about your recent experiences at Look Dobbs Ferry. Your feedback is incredibly important to us, and we appreciate you taking the time to share your concerns.Your feedback regarding these issues will be shared with the relevant departments for review and improvement. We understand that you and your friends and family have been disappointed by your recent experiences, and we sincerely apologize for any frustration or inconvenience this may have caused. We value your patronage and hope to have the opp... read more
How the mighty have fallen. I worked for the IPic theater as the office manager five years ago. I left before they closed down due to bankruptcy. Went there tonight and what a mess. Restrooms haven't changed in the five years and it seems that they haven't been cleaned in five years. The carpet in theater 2 was gross. The restaurant part was almost closed off by a curtain. The beautiful seats and pods are gone, replaced by some junky tables and trays that are just there. The best part was I was approached by a young man... read more
Business response:
We strive to provide a clean and enjoyable environment for all our guests, and it's disheartening to learn that we fell short of your expectations during your visit. We appreciate your feedback regarding the cleanliness of the restrooms and theater, as well as the changes in the seating arrangements. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. On a positive note, we're glad to hear that Aaron, one of our new team members, made a positive impression on y... read more
5:15 Bob Marley movie had so many loud talkers you couldn't hear the movie. Complained to an employee. Nothing. Waste of time & money.
Business response:
We're truly sorry to hear about your disappointing experience during the Bob Marley movie screening. It's incredibly frustrating when loud talkers disrupt the movie-watching experience for others, and we understand how it can detract from your enjoyment. Please know that providing a comfortable and enjoyable environment for our guests is of utmost importance to us, and we sincerely apologize that we fell short in addressing the noise issue promptly. Your feedback is invaluable to us, and we'll be sure to address this matter... read more
It's unfortunate they can't run this place well because it has potential to be a great theatre. We arrived for our movie and the theatre had not been cleaned from the previous films guests. It was gross. Bathrooms also always filthy. I hope the management can get it together.
Business response:
We appreciate you taking the time to share your feedback about your recent experience at LOOK Cinemas. We apologize for any inconvenience you faced regarding the cleanliness of the theater and bathrooms. Your comments are crucial for us to identify areas of improvement, and we want to assure you that we take your concerns seriously. We are actively working on enhancing our cleaning procedures to ensure a more pleasant experience for all our guests.
Horrible!! They tried to charge food on my credit card that I didn't order. Got there early to have a relaxing evening my food that I did order arrived late , just popcorn and fries and my drink never arrived. Then then had the nerve to add charge for food I didn't even order.. Fraud And the women who brought the food had the nerve to be rude ‼ Be Aware‼If I didn't check my bill before the movie was over, it would have been closed and I would not have know the difference until I checked with my bank. The place is poorly ru... read more
Business response:
We are genuinely sorry to learn about your recent experience at Look Cinemas. We strive to provide exceptional service to all our guests, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and would like to investigate the unauthorized charges and service issues you encountered. Please feel free to reach out to our guest services team at guest.services@lookcinemas.com with any concerns, and we will work diligently to address and resolve them.
Went to the 11:45 am showing of The Color Purple today (1/13) and ordered a drink, popcorn, and wings through the app. Got my wings but the drink and popcorn never came by the end of the movie. I requested a refund which should come in 24-48 hours, but I have never had food just never come and still get charged for it. Wild! Fortunately the wings came with three stalks of celery to combat my thirst for 2.5 hours.
Business response:
Dear Guest, Thank you for sharing your recent experience at Look Cinemas. We sincerely apologize for the inconvenience you faced with the missing drink and popcorn during your showing of The Color Purple. This is not the level of service we aim to provide, and we regret any frustration it may have caused. We appreciate your understanding in requesting a refund, and we assure you that we take your feedback seriously. Our team will review the situation to address the issue and prevent such occurrences in the future. If ther... read more
Frequently asked questions about LOOK Dine-In Cinemas
How is LOOK Dine-In Cinemas rated?
LOOK Dine-In Cinemas has a 3.6 star rating with 1,857 reviews.
When is LOOK Dine-In Cinemas open?
LOOK Dine-In Cinemas is open now. It will close at 10:30 p.m.