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LOOK Dine-In Cinemas
- Movie Theater
- Dobbs Ferry, NY
About this business
Location details
1 Hamilton St, Dobbs Ferry, NY, 10522, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:30 p.m. | |
| Tue | 12:00 p.m. to 10:30 p.m. | |
| Wed | 12:00 p.m. to 10:30 p.m. | |
| Thu | 12:00 p.m. to 10:30 p.m. | |
| Fri | 12:00 p.m. to 10:30 p.m. | |
| Sat | 12:00 p.m. to 10:30 p.m. | |
| Sun | 12:00 p.m. to 10:30 p.m. |
Horrible evening because this place is POORLY managed. They are definitely understaffed as most places are but the servers run back and forth carrying one drink and one item at a time. We order two waters popcorn and a soda and it's been an hour and nothing has come. I have asked several servers and NOTHING! Horrific place. The bathrooms are filthy as well. Don't come here.
Business response:
Hi Maria! Thank you so much for your review and feedback. I apologize for your recent experience here at LOOK Cinemas. We strive to provide a pleasant and seamless experience for our guests, and we are disappointed that we fell short in your case. Your feedback is valuable to us, and we will be addressing this issue with our staff to ensure that such situations do not recur. Please feel free to reach out to us at guest.services@lookcinemas.com regarding your missing items. Thank you for your patience and understanding.!
VERY DISAPPOINTED I ordered my tickets online got charged twice I ordered food online the app it took a hour an half to get to me which it was cold the staff had an attitude with me asking for my food...it was just all horrible definitely will not go back one and done
Business response:
Hello Jeremy! Thank you for your feedback and review. I apologize for your recent experience here at LOOK Cinemas. Please feel free to reach out to us at guest.services@lookcinemas.com regarding your ticket charge. Thank you for your patience and understanding.
Horrible experience!! I took my son here to give him a different movie experience and I regretted it almost immediately. I should've just took him to an AMC theater. My son and I got to the theater around 2 pm. The first strike was that when we walked in, there was nobody at the ticket stand to scan our tickets. Because of this, we did not know what theater our movie was going to be playing in. There was no employee in sight to help us so we went to the screen to find the theater number. We found the number and went inside t... read more
Business response:
Hello Kieara! We sincerely apologize for the disappointing experience you and your son had during your visit to our theater. What you described does not meet our standards of service and cleanliness, and we understand your frustration. We take your feedback seriously, and we will use it to address the issues you've raised with our team to ensure that such lapses do not happen in the future. Cleanliness and timely service are of utmost importance to us, and we clearly fell short in this regard during your visit. If you hav... read more
Bathroom sink has no soap Theater smells and is dirty Garbage overfilling Don't worry staff is talking to each other and has blinders on No Covid precautions Where you sit is sticky and nothing is wiped If you have to use the restroom be prepared to drip dry No toilet paper Lastly they close your tab and add their own gratuity 20 min into the show This is fraud when I asked for a receipt no one understood Poor management what a smelly place should have went to a theater in the Bronx
Business response:
We apologize for the negative experience you had at LOOK Cinemas. Your feedback is important to us, and we take these concerns seriously. We will investigate the issues you've mentioned and take appropriate action to address them. Additionally, we appreciate your feedback regarding the gratuity and will ensure that our policies are communicated clearly to all guests. If you have any further details or concerns, please feel free to reach out to our guest services team at guest.services@lookcinemas.com so we can assist you fur... read more
Horrible service, everyone is all I've the place, came in to see a movie. To dine in.. the kitchen was closed. We was told it will te open to then say it's closed for the night. I will never be coming back here.. disgusting.
Business response:
Hello Sayra! We apologize for the inconvenience and disappointment you experienced during your visit. We understand how frustrating it can be when the service doesn't meet your expectations, and we're truly sorry for the inconvenience with the kitchen being closed. This is not the level of service we aim to provide, and we appreciate your feedback as it helps us identify areas for improvement. Your comments will be shared with our team, and we will work to ensure a better experience for our guests in the future. If you have ... read more
I went to a recent matinee show. There were no employees anywhere to be found to ask about food or drink prior to the show. Inside I ordered popcorn and a soda. One hour into the show my soda came out and no popcorn. I requested server assistance and no one ever came over. After getting charged for popcorn I never got, I tried to find someone after the show to no avail. I spent twenty minutes and saw no one. I will never be returning.
Business response:
Thank you for sharing your recent experience at LOOK Cinemas. We're genuinely sorry to hear about the issues you encountered during your visit. Your feedback is crucial to us as it helps identify areas in which we need to improve our services. We sincerely apologize for the lack of employees available to assist you prior to the show and the significant delay in receiving your popcorn and soda. This level of service is not reflective of our standards, and we understand your frustration. We're disappointed to hear that you w... read more
I went to go see Meg 2: The Trench on august 8 2023 for the 11:10pm show order the 2 for 29.99 plus the $5 each desserts Received everything except my two desserts The manager said couldn't refund back because they closed for the night. not understanding why no one couldn't express that kitchen is closed
Business response:
Hi Lisa! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit to our theater to watch "Meg 2: The Trench" on August 8, 2023. It's disappointing to hear that you did not receive the desserts you ordered and that the issue wasn't addressed properly. We understand how frustrating it can be when something as simple as missing items from your order negatively impacts your overall experience. The miscommunication about the kitchen being closed only added to... read more
Look and Dine Ardsley,NY Poor customer service. My wife and I went to see Oppenheimer and wanted to order lunch. We tried using both our iPhones and could not access the QR code to open the menu. After asking three different staff members for assistance, no one ever came over to help. We left the theater before the end of the movie to go have lunch. We will never go to that theater again.
Business response:
Hi Rich!We're truly sorry to hear about the difficulties you experienced during your recent visit to our theater. Your frustration with the poor customer service and the inability to access the menu using the QR code is understandable, and we apologize for any inconvenience it caused. We strive to provide a pleasant and seamless experience for our guests, and we are disappointed that we fell short in your case. Your feedback is valuable to us, and we will be addressing this issue with our staff to ensure that such situation... read more
Absolutely the worst experience. I ordered food at 8:20 that arrived and 10:05 - two popcorns and two seltzer waters. Every time I hit the "call attendant" button it was ignored. When I went to lobby 8 teenagers were standing around watching videos on their phone ignoring guests.
Business response:
Hello Daniel! Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you faced during your visit to our theater. Your feedback regarding the delay in food delivery, unresponsive service, is concerning and not reflective of the level of service we aim to provide. We are truly sorry for your negative experience and any discomfort it may have caused. We value your feedback and take it seriously. We will be addressing these issues with our staff to ensure such situatio... read more
Frequently asked questions about LOOK Dine-In Cinemas
How is LOOK Dine-In Cinemas rated?
LOOK Dine-In Cinemas has a 3.6 star rating with 1,857 reviews.
When is LOOK Dine-In Cinemas open?
LOOK Dine-In Cinemas is open now. It will close at 10:30 p.m.