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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
I went back. Sorry for my previous attitude. Anyway I hope there will be coupons and discounts for customers to come back .
Business response:
We appreciate your perspective, Sue. We understand that our food didn't meet your expectations, especially when compared to other options you enjoy. Your honest feedback about preferring In & Out burgers and Korean restaurants helps us understand where we can improve. We're committed to enhancing our menu and overall experience to better serve our customers. We hope to welcome you back soon and show you the improvements we're working on.
Heard a lot about this restaurant on social media and an average of 2 to 3 hours of wait time, so waited. Decided to give them a try today. At 11:30 AM the restaurant was completely empty and no cars on drive-through. In speaking with the employee she mentioned they were very busy when they opened now they're super slow. I tried their viral shrimp burger, and onion seasoned fries; Shrimp burger- I appreciate the leaf lettuce, not shredded, the shrimp patty tasted OK, overall the burger was 6/10 Fries- their fries were... read more
Business response:
Thanks for sharing your feedback about your recent visit. We’re glad you enjoyed the fresh leaf lettuce and the customer service. We’ve also noted your comment that the onion seasoning tasted a bit sweet, and we’ll keep it in mind as we continue refining our menu. We appreciate your support and are always working to improve our offerings.
Heard this was popular in South Korea and when it came to the states, we had to give them a try. We didn't want to come when it first open due to the fact that it was going to be very crowded and we didn't want to wait hours to try a burger. So we waited a couple of months for the hype to die down before we decided to come. The restaurant is nice and clean. They have an ordering kiosk if you prefer not to order from the counter. Ordering was easy from the kiosk. We ordered four different burgers to try. 1. Bulgogi De... read more
Business response:
Hi, Ben. We are thrilled to learn that you had a positive experience with us!
Visited on a weekday afternoon. The place was clean and not busy. We ordered via kiosk and waited about 10 mins for our order to be ready. We opted to try the onion flavored shake it fries- the onion flavoring tasted very artificial and tasted too sweet - 2/5 The shrimp burger 4/5: pretty good, tasted like real shrimp. A bit salty Bulgogi burger 3/5: new unique flavor and patty tasted freshly cooked. A bit salty imo
Business response:
Your review is appreciated, Jann! We're glad you found our restaurant clean and appreciated the fresh preparation of our bulgogi burger and the real shrimp taste in our shrimp burger. We understand your concerns about the artificial sweetness in our onion shake it fries and the saltiness of some items - this feedback helps us improve our flavoring and seasoning. We'll work hard to make sure your next visit is better.
3.5/5! The shrimp and bulgogi burgers are good when fresh, though I do like the shrimp one more since its not as sweet. The shaken fries are also pretty good. Service has just been a bit slow each time I came so be prepared to potentially wait.
Business response:
Thank you for sharing your experience with us, Sarah! We're glad you enjoyed our shrimp and bulgogi burgers when fresh, and that you found our shaken fries pretty good. We understand your concern about the slower service during your visits, and we're committed to improving our speed while maintaining the quality you appreciate. We hope to welcome you back soon for a quicker and even better experience.
Honestly... my only complaint is that the food seems a bit too salty. But otherwise, I was pleasantly surprised! The flavors are good, the ambiance is cute. It's definitely a nice change from the standard fast food options. Portions are pretty large; the fries and burger were huge for me! I wasn't able to finish both.
Business response:
Hi, Tushita. Thank you so much for leaving us a stellar review!
Bulgogi burger definitely exceeded my expectation. The sauce is a unique take on burgers
Business response:
Hi, Isaac. Your feedback is highly appreciated. Thank you for the review!
Service is fast and reliable, the ambiance is good but usually the music is very loud inside. The food is great , not only in quality but in flavor. Portions are good and reasonable for the price.
Business response:
Hi, Martha. We appreciate the kind words and are glad we could provide you with a positive experience!
Mixed bag overall. The staff were genuinely kind and the kiosk made ordering easy, but the wait time felt more like a gourmet burger spot than a quick bite. A little disappointed after the long wait as both the bulgogi and shrimp burgers were a miss with the kids while the fries (with the onion or cheese powder packet to add + shake) were the only real win.
Business response:
Thank you for taking the time to provide feedback, Tim. We truly appreciate your honesty about the mixed experience at LOTTERIA Fullerton. We understand your disappointment with the longer wait time and that the bulgogi and shrimp burgers didn't meet expectations for your kids, though we're glad the staff's kindness and easy kiosk ordering made a positive impression, along with the fries with seasoning packets. We're committed to improving both our service speed and ensuring our burgers deliver the quality experience you des... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.8 star rating with 772 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is open now. It will close at 10:00 p.m.