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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Leisure Products International, Inc. is the largest hot tub and swim spa retailer in the US with over 70 company-owned stores. Our dedication to innovation isn’t just a claim; it’s a commitment backed by a suite of patented technologies. Our U.S. patents are a testament to our industry-leading designs. From therapeutic spas to energy-efficient models, each hot tub is a pinnacle of engineering excellence, ensuring you get not just any hot tub. LPI, Inc. stands at the forefront of hot tub and swim spa innovation, renowned a... read more
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would give zero stars. Bought a $40000 swimspa on May 31st 2022. Company asked for 10% down I gave 15k. Told 6-8 months to get spa. Started calling Feb as no response. Took 30 days to return email or phone call. Order not even placed because they changed policy to 100% upfront to get in production. Never called me to ask to tell me about thier change. Break of contract! Paid the rest in March 2023. Come July delivery is screwed up and they break the spa at the warehouse and say nothing to me for 10days. Get email from warran... read more
Company doesn't take responsibility for their short comings, I order some parts for the hot tub, took longer than 10days for them to ship it out, even though they charge a premium of 15 dollars for shipping. took so long to arrive to the house that it crossed over into my vacation that was already planed months in advanced. I placed the order well in advance of my trip. 2 weeks in advanced- package got stolen. why charge such high shipping cost if you are going to sit on the order until you feel like sending it. please don't... read more
We purchased a $10k Catalina spa in February 7, 2022, the cash sale was a breeze. Delivered March 25, 2022, Delivery scratched the outside and was without step or filters that were included in the sale. Ordered step and filters from LPI. Noted the radio bezel was misaligned and the filters would not screw in properly as the manufactured inlet holes were installed too close together. I called numerous times to schedule a service and was told by LPI staff the issue was not a problem. When water bypasses the filters, it is a pr... read more
Do not buy parts from this company. They sell defective parts and have NO warranty on the parts they sell
Or*** * * *********** May 4, 2023 – Delivered May 29, 2023 Classic Rectangle w/rounded corners May 4, 2023 – Delivered May 29, 2023 Re: Wrong Fold Spoke with Wholesale Spa Cover rep. prior to my order on May 4 2023, advised me to choose the “ 1” fold for my spa after numerous questions and discussion to him about the fold I wanted, just like my previous cover, short side to short side as my controls are on the short side and clips on corners..He assured me numerous times that “1” was what I needed. So on his expertise/ exper... read more
This business sells their product in parking lots. Offers no local service stores at all. Biggest ripoff ever. Sales people are so rude too! Can't even use my jacuzzi anymore and I have MS!
I have had the hot tub being serviced more than being used. From delivery it leaked every year it leaks. Ive replaced motors pumps etc. I also paid extra for more insulation that never happened. Service department never returns your calls or emails. I have paid $5000 out of pocket but now no service company in Minnesota will work on it since LPI owes them all $$ for past jobs. I just wanted a working hot tub and have been nothing but disappointed w LPI and Dr wellness.
This company does not honor its warranties or stand by its products.Do not buy a spa from ******** or any of their companies: Aqua ******* Catalina ***** Dr. ********* Tuff Spas, Plug and Power ***** ****** Bay ***** Pinnacle Spas Hydro ***** Signature ***** EneverySaver Spa Equipment or Wholesale Spa Covers.I purchased a brand new spa from their TuffSpa line of products for ~$8,000. The molded spa cabinet had a manufacturing/design flaw, and water from rain and spa use was getting directly inside the spa, where all of the e... read more
So far, love the spa, but this was our first night in it since having it installed. However, why do salespersons feel the need to lie to make a sale if the product is good? We were told a couple of things that absolutely are not true. 1. Just because your trash can fits thru your gate does not mean the spa will. We were told specifically that it would. Even the delivery person sighed in frustration over us being told this. He said, "I wish they wouldn't do that!" 2. We were told by the salesman that with the model we bought ... read more
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,427 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.