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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have dealt with a lot of different companies in the 63 years. I’ve been on this planet, but I can unequivocably tell you that Aqua, Spas and LPI have been the worst experience I have ever encountered originally the spa was supposed to be delivered 45 days after purchase, it took over three months to receive the Spa Having a delivered so late minimize the time I was able to use it as living in Phoenix the temperatures got to the point where getting into a hot tub wasn’t viable. After having used the hot tub three times beca... read more
I am so thankful that I ended up getting out of this deal. If you go to a reputable dealer who is familiar with Catalina, they will tell you that they once loved selling this product but when this company bought them, it has gone downhill. The dealer we bought from will no longer sell or back their product. They have no integrity and only lie. My experience was a nightmare from working with the bait and switch salesman to getting responses and help from the warehouse. Worst communication I have ever experienced from a compan... read more
Business response:
We would have hoped in the last 18 months (since our last interaction) you would be enjoying your purchase from a different company. You were refunded your deposit while waiting for delivery, refused to accept your unit that was made available to you, cancelled the order, and then tried to pursue our company for profit after modifying your property to house a unit you specifically ordered. We wish you well.
Don't do it. We purchased a hot tub and have had nothing but problems and they don't stand behind it. Ordered a Catalina spa, which is part of Aqua Living, which is LPI. Our screen had to be replaced, our tub was leaking, and latest is our cover has a gap in it. Called LPI for the cover 6 weeks ago and they have drug it out asking for more and more pictures instead of asking for all of them at once. Even closed our first claim at one point and said I had to create a new one. Each of there requests comes back to me at least 3... read more
Business response:
A representative will be reaching out to further assist in this matter and assign a technician for the cover adjustment.
Purchased a NS-7 Spa second hand. The pump on the tub failed less than two years after the original date of purchase. Warranty was deemed void as a second owner. Upon inspection it was determined that the pump installed initially was not what was promoted in product description and is what led to the failure. Manufacturer was not willing to do anything to address. Was left paying over a thousand dollars to have the tub serviced for an issue that should have never occurred.
Business response:
The warranty verbiage and exclusions stand; as written the warranty would not be valid to anyone but the original owner. We are curious as to how your inspector/technician would be accessing a snapshot copy of the website or other promotional material from whenever the purchase date was, schematics for the units, the production ticket, deviation lists from this period, modifications made by the original owner, previous service history, or any information to make an educated assessment of manufacturing processes. - Modificati... read more
Dishonest - stay away from this company and spend your money on a hot tub from a reputable company. The UV component failed in my spa so I was told to have a service co evaluate the issue. I was told that I would be responsible for the labor but the part would be covered 100%. Had someone come out, told them what issue is, now they won't cover it and are actually refusing honor the warranty. The parts manager sent me an email - only content of this email was a link to an online parts website! Unbelievable. I should've spent ... read more
Completely disgusted with my hot tub. We purchased a brand new, top of the line Catalina (LPI) at a San Marcos sale and have had a lot of trouble with it. (the paneling on one side that houses the equipment fell apart when the electrician was out to hook it up. It was terribly designed with glue holding the little wood sticks and blocks of wood to fill gaps onto plastic panels. The nuts were not tightened on one corner of the plastic tough cover so one day (only a month old or so) they flew and the tension on the spring/stru... read more
Business response:
We apologize for the frustration and are working to resolve the matter. Updates about your work order were sent to your email this morning.
Would give zero stars. Bought a $40000 swimspa on May 31st 2022. Company asked for 10% down I gave 15k. Told 6-8 months to get spa. Started calling Feb as no response. Took 30 days to return email or phone call. Order not even placed because they changed policy to 100% upfront to get in production. Never called me to ask to tell me about thier change. Break of contract! Paid the rest in March 2023. Come July delivery is screwed up and they break the spa at the warehouse and say nothing to me for 10days. Get email from warran... read more
Business response:
Your discount was processed following confirmation of your acceptance. We hope you enjoy your swim spa!
Company doesn't take responsibility for their short comings, I order some parts for the hot tub, took longer than 10days for them to ship it out, even though they charge a premium of 15 dollars for shipping. took so long to arrive to the house that it crossed over into my vacation that was already planed months in advanced. I placed the order well in advance of my trip. 2 weeks in advanced- package got stolen. why charge such high shipping cost if you are going to sit on the order until you feel like sending it. please don't... read more
We purchased a $10k Catalina spa in February 7, 2022, the cash sale was a breeze. Delivered March 25, 2022, Delivery scratched the outside and was without step or filters that were included in the sale. Ordered step and filters from LPI. Noted the radio bezel was misaligned and the filters would not screw in properly as the manufactured inlet holes were installed too close together. I called numerous times to schedule a service and was told by LPI staff the issue was not a problem. When water bypasses the filters, it is a pr... read more
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,428 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.