Lumio

Pam L 

on BBB

4 years ago

I worked with a door-to-door rep named ***** this afternoon in *******. He was polite, informative, and not ****** pushy. I am considering meeting with a technician. However, when I read the reviews here on the BBB website, I see that Lumio responds to most reviews but there are a couple of very low star reviews with complicated issues and there is no response from Lumio. These are the reviews you should be responding to and providing guidance on how to resolve the issues. It gives me pause about moving forward with your bus... read more

Ryan S 

on BBB

4 years ago

Lumio is only getting 1 star because I cannot put 0. My home, located in a city in which a solicitor's permit is required, and has two large "No Soliciting" and "Do Not Knock" signs, was approached yesterday afternoon. They rang the doorbell and aggressively knocked on my door. I ran to the door assuming some sort of emergency, based on the knocking, only to find that it was a Lumio sales rep who either cannot read or completely disregarded my two requests to be left alone. As an educated consumer, I am actually interested i... read more

dexter n. 

on BBB

4 years ago

T'*******************, ************* Representative, at ********************** went above and beyond my expectations. Now I was ready to go scorch earth because I am only saving $13.00 a month by having solar panels. So when I call the first time today 06.24.22 the first lady did nothing except say that Reliant must be doing something wrong on their end. I called Reliant and they said according to my meter my panels are only producing 130 kwh which translate to $13.00. Now I am seeing "red" because I am paying $213.00 a mont... read more

Michelle V 

on BBB

4 years ago

We bought our solar back in March and we were kept in the dark through the whole process. We didnt have a point of contact to get updated information. As of today we still have not been turned on. Inspection from L&I didnt pass because installers for forgot something on our system. As of June we are still waiting to turn on. I have emailed our point of contact and still lost in what is going on and when we will be turned on. 

Miechia G 

on BBB

4 years ago

AVOID this company at all costs. 1) The sales rep entered the incorrect information for the bank account for GoodLeap to take money out, and its been a nightmare. She also entered my phone number incorrectly and when I mentioned it she said she would fix it; her failure to fix it created so much drama with no one being able to contact me when apparently I was in high demand. 2) The install went quickly and smoothly BUT the installer switched the system to "on"--apparently this was a major issue for Centerpoint Energy and I w... read more

Eddy J 

on BBB

4 years ago

I signed a contract with them. They installed the solar system. When the day came for the city inspection, the Lumio representative failed to show up as required, so the inspector had to leave. Its been two weeks and I havent received any response to my phone calls, emails or texts. No explanation as to why their representative didnt make the appointment, of course no apology for the inconvenience and stress their ineptitude and unprofessional is has caused me. They have no respect for the customer. I dont expect them to fix... read more

Food T. 

on BBB

4 years ago

Predatory sales practices. Tried selling solar to a child since the parents don't speak English. They were then given my phone number and I told them that the familiy is not interested. They then proceeded to text a child multiple times asking when a good time to talk was. 

Dane B 

on BBB

4 years ago

A young Lumio rep came to my house yesterday evening in central ********. I texted him and said I wanted to do research about solar panels. I said it was nice to meet him too. He never responded back. This speaks volumes about the company. It tells me and others that the only thing that matters is closing the deal. No thanks. I expect respect, customer service, and a response to a nice text message. 

Harold V 

on BBB

4 years ago

This company failed to submit plans is the electric company for solar panel system and in doing so violated the energy companies maximum wattage now they have to remove solar panels and brackets leaving holes in *******. I've tried numerous times contact them and can only talk to customer service we're rude. I've tried to contact my sales rep who refuses to call me back. It is now been 3 months without resolution