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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'd like to give 0 stars for this extremely unprofessional Lumio representative's behavior, but it made me pick 1 as the lowest option.Good evening,I had a very negative and unprofessional encounter with one of your representatives going through my neighborhood.When I answered the door, I made it clear from the beginning that I wasn't interested. He continued to not end the conversation even though when I said/conveyed clearly 3 times that I wasn't interested in answering his questions because I wanted to get back to what I ... read more
Business response:
Hi ****, reviews like yours are important in helping us provide a better experience for you and other homeowners. Respecting homeowners in these situations is taught and retrained constantly, but understanding experiences like yours help us better regulate and train. Thanks for bringing this to our attention.
They fail to tell the truth about the system and everything about it. You are not off the grid. If city looses power then so will you. All your doing is feeding the electrical grid for the electric companies and they Pay you pennies and tell you that you are getting a great deal. Also you still can get a larger **** than what they tell you. I have not spoken to a Yonex that is satisfied. The people that leave these 5 star reviews are clearly with the company or friends with someone in the company. Stay clear of this company.... read more
Business response:
Hi ***********, our customer care team wants to connect so they can help resolve your concerns. They tried calling and emailing multiple times but havent heard back from you. They sent an email with information on how to reach out back to them. Please call back or reply back to the email and someone will be able to assist you.
My gateway stopped communicating several days ago. I spoke to a technician and we did some trouble shooting that did not fix the problem. I called to have a tech come to my house 4 days ago and was told they would text me to let me know my appointment date. Still have not heard anything. The 1st time I called they said either today or tomorrow, 2nd time was told should be today, 3rd time I called was told their main system was down and the tech were working on it, which is a lie. My neighbor has same hook as me and his works... read more
Business response:
Hi *******, thanks for reaching out. A technician was sent out to your home on August 15 to fix the issue with Enphase. We appreciate your patience as we worked to get this corrected. Please let us know if there is anything else we can do for you.
My solar panels were installed June of 2022 and still do not have permission to operate. After calling my both my service provider ********** electric cooperative and Lumio, it appears like Lumio can not provide corrected drawings to comply with the service company codes. The main disconnect for the solar is already connected to the house load side. I dont know if this is correct or not or if my house is in compromised position and subject to fire or violations. I'm about to start paying for a system that Lumio cannot get pe... read more
Business response:
Hi *****, our customer care team has been able to get the design revised as per the utility companys request. We are working to schedule the corrections needed to re-send the plans to the utility company. We appreciate your patience as we work to get your system fully operational.
Their sales representative went to my mother's house and ignored the no solicitors sign (she has Alzheimers) but her security camera alerted me that someone was at her door. I speak to the man through the doorbell microphone and ask him to leave and he hands my Mom her phone back to her...he had possession of her phone and wouldn't tell me why. I informed him I was calling the police and he left. When the police arrived, the man could not be found but they informed me that he did not have a permit with the city to go door to... read more
Business response:
Hi ****, thanks for reaching out. Reviews like yours are important in helping us reinforce training and provide a better experience for homeowners. However, the details here are limited in helping us identify this individual. If you have any additional details that *** help us, please email ****************************************
Signed in March of 2022, panels on the roof, but no service because they have not finished the panel upgrade.Now we are been billed for the loan on the panels (we are not supposed to pay until service is working) **************** says they are going to help but we have heard that a couple times a month since March.
Business response:
Hi Kahleia, our customer care team wants to connect but are unable to reference your account in our system based on the information here. They did send an email to you with details on how to connect with them. Please reach out back to them with your name, address, and phone number associated with the account and someone will be able to assist you.
Hello my name is ************** I signed a contract with Lumio, to get my roof replaced and solar panels installed. The first thing that went wrong they rescheduled the replacement of my roof installation on the day they were to install. The contracted the roof installation out to a ************* and only one person spoke English. They replaced 10 plywood boards at $100 a piece plus tax without telling me or showing proof with documentation of such damage, I was home during the process except for a about 1.5 hours that a gen... read more
Business response:
*****, thank you for reaching out and raising your concerns. Our executive resolutions team has been assigned to work with you to address all concerns and ensure that all of your concerns are addressed.
Ive been fighting with them for a year my solar panels were installed July of 2021 and Ive been paying for them but they wont switch it over to them so I can receive the benefits from having dolor panels. I was told by a couple people that I would be reimbursed for the electric bills them the last time I got someone on the phone I was told it would have to be approved by my salesman. After calling my salesman Nate he let me know they fired him and his boss and a lot of his old customers are having the same issue with this so... read more
Business response:
Hi ******, our customer care team would like to connect with you to help resolve your concerns. They have left a voicemail for you, please call back or email *************************************** and someone will be able to assist you.
If there was a 0, I would chose that!My husband and I are exhausted by this company. We got our panels installed in December. They didn't follow protocol and have my electric company involved before the panels were placed. We signed the contract because the salesman made it sound so amazing (and told us several things that just aren't true). They placed the panels literally a few days after we signed. Then it took several months to even have the service started. **************** is just plain out rude. Now our panels haven't... read more
Business response:
Hi ****** our customer care team would like to connect so we can work to resolve your concerns. Unfortunately we cannot reference your account in our system based on the details provided. Please email *************************************** with your name, address, and phone number and someone will reach out to you shortly.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.